Forwarding a call, then when unanswered, forwarding the caller back to the original voicemail.
I'm new to the IT and Cisco phones environments so fairly unfamiliar. I'm making this to see if a clients request is possible after looking around for a few hours with no clue if the search is in vain.
We have Cisco IP Phones 7945s. We use Cisco Unified CM admin.
Currently if one phone in particular doesn't get answered the call will forward to the receptionist. But if the receptionist isn't there we want the call to go back to the original desk so a voice message can be left with the intended recipient.
Not knowing the system or tools well I bet I left out application and version info that would help but if anyone knows a way, or knows there's not a way, a post would be greatly appreciated. Thanks.
Re: Forwarding a call, then when unanswered, forwarding the call
Are you using the Auto Attendant? Is that what you mean by Cisco Unified CM Admin? If so, there is actually a service parameter you need to change so that calls that forward to the receptionist divert back to the original called party. If you are using AA, let me know and I can tell you what you need to change.
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