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Community Member

Forwarding calls questions

MY CEO requested that when he calls the traders and if they do not pick up after 4-5 rings the calls should FWD to reception. If reception is not there they should go to the traders VM as usual.

Would I have to do a Hunt for each trader? and make the end of the hunt *EXT?

2 REPLIES
Hall of Fame Super Red

Re: Forwarding calls questions

Hi Michael,

Does the CEO just want this setup available for his calls, or could this be applied to all "Internal" calls?

If it was all Internal calls, you could just change the Forward No Answer Internal on the Trader DN's to go to Reception after 16 seconds (4-5 rings). If the Receptionist wasn't available and their phone was forwarded to VM to call would route to the Trader mailbox by default.

Hope this helps!

Rob

Community Member

Re: Forwarding calls questions

Yea that works.. How about only during buisness hours only that it goes to reception.

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