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Forwarding hunt group calls to voicemail

I'm using a UC520 with CME 4.2.

I have a sequential hunt group setup with five shared lines. I would like callers to be sent to voicemail if a ringing line is not picked up after 15 seconds. I have tried applying the Call Forward no-answer setting on each line, but it does not work when the line is being called from the hunt group.

I don't want the calls to progress through all five lines before going to voicemail.

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: Forwarding hunt group calls to voicemail

Hi JW,

Glad to hear that setting worked :)

Take care,

Rob

3 REPLIES
Hall of Fame Super Red

Re: Forwarding hunt group calls to voicemail

Hi JW,

This is expected behaviour with Hunt Groups and personal Call Forward settings :( Here is a clip from a Cisco "Ask the Expert Event" that details this design;

Maulik from Cisco;

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Expert%20Archive&topic=Voice%20and%20Video&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dd7de97/41#selected_message

So, it is recommended to get you Hunt Group members to Log In/Log Out of the Hunt Group depending on their availability;

Agent Status Control

The Agent Status Control feature allows ephone-hunt-group agents to control whether their phones are in the ready or not-ready status. A phone in the ready status is available to receive calls from the hunt group. A phone in the not-ready status blocks calls from the hunt group. Agents should use the not-ready status for short breaks or other temporary interruptions during which they do not want to receive hunt-group calls.

Agents who put their phones into the not-ready status do not relinquish their slots in the hunt group list.

Agents use the HLog soft key or the DND soft key to put a phone into the not-ready status. When the HLog soft key is used to put a phone in the not-ready status, it does not receive hunt group calls but can receive other calls. If the DND soft key is used, the phone does not receive any calls until it is returned to the ready status. The HLog and DND soft keys toggle the feature: if the phone is in the ready status, pressing the key puts the phone in the not-ready status and vice-versa.

The DND soft key is visible on phones by default, but the HLog soft key must be enabled in the configuration using the hunt-group logout command, which has the following options:

HLog-Enables both an HLog soft key and a DND soft key on phones in the idle, seized, and connected call states. When you press the HLog soft key, the phone is changed from the ready to not-ready status or from the not-ready to ready status. When the phone is in the not-ready status, it does not receive calls from the hunt group, but it is still able to receive calls that do not come through the hunt group (calls that directly dial its extension). The DND soft key is also available to block all calls to the phone if that is the preferred behavior.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmecover.html#wp1096472

You may also want to take advantage of this feature (Hunt Timeout);

The following example shows the configuration for an ephone hunt group for which the max-timeout command is also configured. using this configuration, if the second number is busy, the third extension, 1003, has only 13 seconds to answer (20 - 7 = 13) because the value for max-timeout command is 20 seconds.

ephone-hunt 3 peer

pilot 4200

list 1001, 1002, 1003

timeout 7, 9, 15

max-timeout 20 (in your case this would be 15)

final 4500

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_t1ht.html#wp1104526

Hope this helps!

Rob

Community Member

Re: Forwarding hunt group calls to voicemail

Thanks for the reply Rob. max-timeout did the trick!

Hall of Fame Super Red

Re: Forwarding hunt group calls to voicemail

Hi JW,

Glad to hear that setting worked :)

Take care,

Rob

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