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tka
New Member

Forwarding PSTN inbound call to CTI ports (for operator console)

Hi all,

I have a H.323 gateway that sends calls to CCM, on its turn , after a translation pattern , th call is forwarded to a unity Conn. Callhandler ( Voicemail Pilot Num) and according to the caller inout digits, the call maybe forwarded to Route Points and then CTI ports , used by an operator console.

My problem is I get strange behaviour on the operator console, I got always the calls in the same queue although forwarded to the right number (we get in the right queue if we calle from internal DN), I suppose that is due to codec negociation since CTI ports work only with G.711.

What happens when the call get tranferred in term of codec negoiciation ? As the call should use G.729 for the first hop( as specified in a voice class) , is there any further negociation at each hop or the first choice is kept til reaching the final destination ( may be I'm telling silly things ) ?

thanks in advance for your help.

best regards,

1 REPLY
Green

Re: Forwarding PSTN inbound call to CTI ports (for operator cons

Codec negotiation is not related to call handling.

If you hear audio codec negotiation worked fine.

Open a TAC case so someone in detail review your call flow.

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