Our mobile users would like to eliminate their mobile voice mail acct and use Unity as their single vm box. If I set the mobile to CFNA to our Unity DID, and set the users mobile # as an alternate extension, callers are greeted with the Unity sign in message. Message monitor shows "check for cross box login" but no extension is listed. Is there any other way to have to caller go directly into voice mail?
The redirecting # is the calling #. For example ext 5555 calls my cell phone and I do not answer; call is sent to Unity DID and call viewer shows calling # is 5555. User hears voice mail sign-in prompt rather than my greeting message.
The TP has CSS for voicemail and the called party tranformation mask of #5555; puts the call forwarded from the mobile to voicemail and subscriber has 5555 as alternate DN so it's in the right voicemail box.
We have t-mobile blackberry's. You have the option to change the voicemail access number and the no answer and busy destinations. We use the voicemail DID in lieu of t-mobile's voicemail. This way the users only have to maintain one voicemail box whether the call comes from their Cisco phone or their blackberry is dialed directly.
We change the password string under the voicemail access number to what I posted so they don't have to enter anything themselves. The * preceeding the mailbox number tells unity you are logging into your mailbox.
I've done this with verizon blackberry's too. You have to put in a code to change the forward or have customer service do it for you, but it works the same.
I hope this answers all your questions and clarified our crazy set up for you.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...