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Community Member

Front end message on EXT

I have an EXT 12345 that when called I want to front end a message. After the message I want the call to ring the EXT. What is the best way to do this? I'm running CCM 5.1.

Thanks

3 REPLIES
Bronze

Re: Front end message on EXT

You are probably asking about kind of IVR functionality. This can be done in a lot of ways, like Unity or IPCC Express etc.

Regards..

-Ashok.

With best regards... Ashok ----------- Pls kindly rate if helpful or answered your question.
Community Member

Re: Front end message on EXT

Is there a way to do it without Unity or IPCC

Just in CCM?

Community Member

Re: Front end message on EXT

We used to be able to remotely record announcements in IVR 5 since it was windows box; however, we have not been able to do it since upgrading to IVR 8 which is Linux based. Can you please tell me how would you do it in IVR 8?

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