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Full-Consult fails with Built In Bridge "On" in the destination phone

Hi all!

We recently implemented an active recording solution and we noticed that we no longer can transfer calls with full consult to this phones. The call is received by our assistant, she presses the tranfer bbutton, dials the number of the phone being recorded, it answers, she announces that she is going to transfer the call, and when she presses the transfer button again, the call is dropped. This only happens if the originating phone is coming from our MGCP gateway (with internal calls the transfer goes ok!) and the destination number as the Built In Bridge option "On".

Any ideas of what may be happening or on how i can troubleshoot this?

Thanks,

Francisco

1 REPLY

Full-Consult fails with Built In Bridge "On" in the destination

Solved,

We were using G722.

Changed:

Service Parameters:

G722 Codec Enabled  -  Enabled for All Devices Except Recording-Enabled Devices

Thanks

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