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Gatekeeper calls not working

I have a 7sites CME setup with a central gatekeeper.Numbering plan is 4 digits. I am not able to place calls from one particular cme site to others through gatekeeper. Calls fail at Gatekeeper.

Gatekeeper Log when call fails:

*Nov 2 04:55:34.625: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/rassrv_find_cache: ras cache hit req-type=0, seqnum = 38062,remaddr = 212.203.89.114

*Nov 2 04:55:35.789: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_process: got a TIMER event

*Nov 2 04:55:35.789: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_handle_timers

*Nov 2 04:55:35.789: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_handle_timers: managed timer expired 0x46743E58

*Nov 2 04:55:44.305: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_process: got a TIMER event

*Nov 2 04:55:44.305: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_handle_timers

*Nov 2 04:55:44.305: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_handle_timers: managed timer expired 0x46743E28

*Nov 2 04:55:44.657: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/rassrv_find_cache: ras cache hit req-type=0, seqnum = 38063,remaddr = 212.203.89.114

*Nov 2 04:55:48.285: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_process: got a TIMER event

*Nov 2 04:55:48.285: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_handle_timers

*Nov 2 04:55:48.285: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_handle_timers: managed timer expired 0x46743C88

*Nov 2 04:55:49.653: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/rassrv_find_cache: ras cache hit req-type=0, seqnum = 38063,remaddr = 212.203.89.114

*Nov 2 04:55:53.233: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_rassrv_arq: arqp=0x46EB25F8,crv=0x1F, answerCall=0

*Nov 2 04:55:53.233: //EA678A788075/EA6826A08077/GK/gk_dns_query: No Name servers

*Nov 2 04:55:53.233: //EA678A788075/EA6826A08077/GK/rassrv_get_addrinfo: (8412) Tech-prefix match failed.

*Nov 2 04:55:53.233: //EA678A788075/EA6826A08077/GK/rassrv_get_addrinfo: (8412) unresolved zone prefix, using source zone AMICORPGK1

*Nov 2 04:55:53.233: //EA678A788075/EA6826A08077/GK/rassrv_arq_select_viazone: about to check the source side, src_zonep=0x485ECBD4

*Nov 2 04:55:53.233: //EA678A788075/EA6826A08077/GK/rassrv_arq_select_viazone: matched zone is AMICORPGK1, and z_invianamelen=0

*Nov 2 04:55:53.233: //EA678A788075/EA6826A08077/GK/rassrv_arq_select_viazone: about to check the destination side, dst_zonep=0x485ECBD4

*Nov 2 04:55:53.233: //EA678A788075/EA6826A08077/GK/rassrv_arq_select_viazone: matched zone is AMICORPGK1, and z_outvianamelen=0

*Nov 2 04:55:53.233: //EA678A788075/EA6826A08077/GK/rassrv_get_addrinfo: (8412) successfully resolved the alias locally and returning with 0x0

*Nov 2 04:55:59.685: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/rassrv_find_cache: ras cache hit req-type=0, seqnum = 38064,remaddr = 212.203.89.114

*Nov 2 04:56:03.285: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_process: got a TIMER event

-Prakash

4 REPLIES

Re: Gatekeeper calls not working

I do not know the entire topology, but the zone being matched for this call is AMICORPGK1 since no zone prefix is specified. At this point, what does the call logs say on the remote gateway. Are the calls getting to this point?

New Member

Re: Gatekeeper calls not working

Hi Kelvin,

There is no log at all on the remote gateway.

-Prakash

Re: Gatekeeper calls not working

Can you post your Gatekeeper configuration? This will help in locating the issue.

New Member

Re: Gatekeeper calls not working

Hi

Please find attached the GK config file on behalf of Prakash.

We look forward for your feedback.

Thanks in advance.

Arif

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