This is usual because the gateway has been assigned to a Route patterns. Check your route patterns and see which one this gateway has already been assigned to. Remove the gateway and then you can add it to a route group
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"The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
aokanlawon is correct (+5), to quickly see which route patterns use this GW directly (not a good practice) you can use dependency records (upper right corner drop box) assuming you have dependency records enabled via enterprise parameters.
thank you so much all , i found the issue , the sub unit wasn't in a device pool , it eas in none device pool ,and when i change the device pool coinfiguration for this port , the decice appeared in the list
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...