This is usual because the gateway has been assigned to a Route patterns. Check your route patterns and see which one this gateway has already been assigned to. Remove the gateway and then you can add it to a route group
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"The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
aokanlawon is correct (+5), to quickly see which route patterns use this GW directly (not a good practice) you can use dependency records (upper right corner drop box) assuming you have dependency records enabled via enterprise parameters.
thank you so much all , i found the issue , the sub unit wasn't in a device pool , it eas in none device pool ,and when i change the device pool coinfiguration for this port , the decice appeared in the list
Contact Center users dial out/call customers from their computers via a desktop based application like Cisco Finesse Agent / CAD (Cisco Agent Desktop) application or any other 3rd party application.As per organizational process the requirement is ...
i want share with you my setup, how i configure TMS 15.6.0 with SQL 2012:
-first of all this deployment design in LAB just for practice, my deployment contain SQL and TMS in same server if you need to install TMS in another server yo...