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Get busy signal when call is tranferred to the CUE Auto Attendant

When a DN is dialed through the AVAYA PBX it is forwarded to my CUCM. The CUCM then forwards the number to the extension assigned for the CUE Auto Attendant at our remote location. It is pick up and I receive a busy signal. I notice on the RTMT on a session trace the call does not roll over to a CTI.

Now when I dial the extension from a phone registered on the CUCM it work fine. I have two other locations set up like this and they work fine as well. I need some one to give me an idea where to start troubleshooting.


Craig Herring

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