I also would like to ask on how can I get call reports from a specific local of our CISCO 7945 with the total number of calls received and the total of unanswered calls per day? I have been exploring our CISCO CDR Analysis & Reporting, and all I could find is the average number of calls per the hours of day, average number of calls in a week and average number of calls in a month. I called the supplier of our ip phone and their helpdesk said to use export CDR data, which is really confusing because I noticed in the export CDR data you will get reports from ALL locals of our ip phone when I only need a report from a specific local and I was told by the helpdesk that I need to filter all the data that I got from the export CDR data. How can I do this?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...