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Getting Disconnect From Service Provider.

Below are the logs from Gateway ; we are dialing 2 numbers XXXXX443491 and XXXXX442777.

XXXXX42777 --> this is working and XXXXX443491 is not working.

Problem: We are able to dial XXXXX442777 but not XXXXX443491.Below are the logs from Gateway.

Jan  9 12:40:52 GMT: ISDN Se0/1/0:15 Q931: TX -> CALL_PROC pd = 8  callref = 0xB

738

        Channel ID i = 0xA98388

                Exclusive, Channel 8

Jan  9 12:40:52 GMT: ISDN Se0/1/0:15 Q931: TX -> SETUP pd = 8  callref = 0x00E5

        Sending Complete

        Bearer Capability i = 0x9090A3

                Standard = CCITT

                Transfer Capability = 3.1kHz Audio

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA98381

                Exclusive, Channel 1

        Calling Party Number i = 0x00C3, N/A

                Plan:Unknown, Type:Unknown

        Called Party Number i = 0x80, ' XXXXX443491

                Plan:Unknown, Type:Unknown

Jan  9 12:40:52 GMT: ISDN Se0/1/0:15 Q931: RX <- CALL_PROC pd = 8  callref = 0x8

0E5

        Channel ID i = 0xA98381

                Exclusive, Channel 1

        Progress Ind i = 0x8288 - In-band info or appropriate now available

Jan  9 12:40:52 GMT: ISDN Se0/1/0:15 Q931: RX <- PROGRESS pd = 8  callref = 0x80

E5

        Progress Ind i = 0x8288 - In-band info or appropriate now available

Jan  9 12:40:52 GMT: ISDN Se0/1/0:15 Q931: TX -> PROGRESS pd = 8  callref = 0xB7

38

        Progress Ind i = 0x8288 - In-band info or appropriate now available

Jan  9 12:40:56 GMT: ISDN Se0/1/0:15 Q931: RX <- DISCONNECT pd = 8  callref = 0x

80E5

        Cause i = 0x8A9C - Invalid number format (incomplete number)

        Progress Ind i = 0x8288 - In-band info or appropriate now available

Jan  9 12:40:56 GMT: ISDN Se0/1/0:15 Q931: TX -> DISCONNECT pd = 8  callref = 0x

B738

        Cause i = 0x8A9C - Invalid number format (incomplete number)

        Progress Ind i = 0x8288 - In-band info or appropriate now available

Jan  9 12:40:56 GMT: ISDN Se0/1/0:15 Q931: RX <- RELEASE pd = 8  callref = 0x373

8

Jan  9 12:40:56 GMT: ISDN Se0/1/0:15 Q931: TX -> RELEASE_COMP pd = 8  callref =

0xB738

Jan  9 12:40:56 GMT: ISDN Se0/1/0:15 Q931: TX -> RELEASE pd = 8  callref = 0x00E

5

Jan  9 12:40:56 GMT: ISDN Se0/1/0:15 Q931: RX <- RELEASE_COMP pd = 8  callref =

0x80E5

Jan  9 12:41:09 GMT: ISDN Se0/1/0:15 Q931: TX -> SETUP pd = 8  callref = 0x00E6

        Sending Complete

        Bearer Capability i = 0x9090A3

                Standard = CCITT

                Transfer Capability = 3.1kHz Audio

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA98381

                Exclusive, Channel 1

        Calling Party Number i = 0x0081, '1386425544'

                Plan:Unknown, Type:Unknown

        Called Party Number i = 0x80, 'XXXXX442777

                Plan:Unknown, Type:Unknown

Jan  9 12:41:09 GMT: ISDN Se0/1/0:15 Q931: RX <- CALL_PROC pd = 8  callref = 0x8

0E6

        Channel ID i = 0xA98381

                Exclusive, Channel 1

        Progress Ind i = 0x8288 - In-band info or appropriate now available

Jan  9 12:41:09 GMT: ISDN Se0/1/0:15 Q931: RX <- PROGRESS pd = 8  callref = 0x80

E6

        Progress Ind i = 0x8288 - In-band info or appropriate now available

Jan  9 12:41:11 GMT: ISDN Se0/1/0:15 Q931: RX <- ALERTING pd = 8  callref = 0x80

E6

        Progress Ind i = 0x8482 - Destination address is non-ISDN

Jan  9 12:41:24 GMT: ISDN Se0/1/0:15 Q931: RX <- CONNECT pd = 8  callref = 0x80E

6

        Connected Number i = 0x00C3

Jan  9 12:41:24 GMT: ISDN Se0/1/0:15 Q931: TX -> CONNECT_ACK pd = 8  callref = 0

x00E6

Jan  9 12:40:52 GMT: ISDN Se0/1/0:15 Q931: TX -> CALL_PROC pd = 8  callref = 0xB

738

        Channel ID i = 0xA98388

                Exclusive, Channel 8

Jan  9 12:40:52 GMT: ISDN Se0/1/0:15 Q931: TX -> SETUP pd = 8  callref = 0x00E5

        Sending Complete

        Bearer Capability i = 0x9090A3

                Standard = CCITT

                Transfer Capability = 3.1kHz Audio

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA98381

                Exclusive, Channel 1

        Calling Party Number i = 0x00C3, N/A

                Plan:Unknown, Type:Unknown

        Called Party Number i = 0x80,  XXXXX443491

                Plan:Unknown, Type:Unknown

Jan  9 12:40:52 GMT: ISDN Se0/1/0:15 Q931: RX <- CALL_PROC pd = 8  callref = 0x8

0E5

        Channel ID i = 0xA98381

                Exclusive, Channel 1

        Progress Ind i = 0x8288 - In-band info or appropriate now available

Jan  9 12:40:52 GMT: ISDN Se0/1/0:15 Q931: RX <- PROGRESS pd = 8  callref = 0x80

E5

        Progress Ind i = 0x8288 - In-band info or appropriate now available

Jan  9 12:40:52 GMT: ISDN Se0/1/0:15 Q931: TX -> PROGRESS pd = 8  callref = 0xB7

38

        Progress Ind i = 0x8288 - In-band info or appropriate now available

Jan  9 12:40:56 GMT: ISDN Se0/1/0:15 Q931: RX <- DISCONNECT pd = 8  callref = 0x

80E5

        Cause i = 0x8A9C - Invalid number format (incomplete number)

        Progress Ind i = 0x8288 - In-band info or appropriate now available

Jan  9 12:40:56 GMT: ISDN Se0/1/0:15 Q931: TX -> DISCONNECT pd = 8  callref = 0x

B738

        Cause i = 0x8A9C - Invalid number format (incomplete number)

        Progress Ind i = 0x8288 - In-band info or appropriate now available

Jan  9 12:40:56 GMT: ISDN Se0/1/0:15 Q931: RX <- RELEASE pd = 8  callref = 0x373

8

Jan  9 12:40:56 GMT: ISDN Se0/1/0:15 Q931: TX -> RELEASE_COMP pd = 8  callref =

0xB738

Jan  9 12:40:56 GMT: ISDN Se0/1/0:15 Q931: TX -> RELEASE pd = 8  callref = 0x00E

5

Jan  9 12:40:56 GMT: ISDN Se0/1/0:15 Q931: RX <- RELEASE_COMP pd = 8  callref =

0x80E5

Jan  9 12:41:09 GMT: ISDN Se0/1/0:15 Q931: TX -> SETUP pd = 8  callref = 0x00E6

        Sending Complete

        Bearer Capability i = 0x9090A3

                Standard = CCITT

                Transfer Capability = 3.1kHz Audio

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA98381

                Exclusive, Channel 1

        Calling Party Number i = 0x0081, 'XXXXX25544'

                Plan:Unknown, Type:Unknown

        Called Party Number i = 0x80, XXXXX442777

                Plan:Unknown, Type:Unknown

Jan  9 12:41:09 GMT: ISDN Se0/1/0:15 Q931: RX <- CALL_PROC pd = 8  callref = 0x8

0E6

        Channel ID i = 0xA98381

                Exclusive, Channel 1

        Progress Ind i = 0x8288 - In-band info or appropriate now available

Jan  9 12:41:09 GMT: ISDN Se0/1/0:15 Q931: RX <- PROGRESS pd = 8  callref = 0x80

E6

        Progress Ind i = 0x8288 - In-band info or appropriate now available

Jan  9 12:41:11 GMT: ISDN Se0/1/0:15 Q931: RX <- ALERTING pd = 8  callref = 0x80

E6

        Progress Ind i = 0x8482 - Destination address is non-ISDN

Jan  9 12:41:24 GMT: ISDN Se0/1/0:15 Q931: RX <- CONNECT pd = 8  callref = 0x80E

6

        Connected Number i = 0x00C3

Jan  9 12:41:24 GMT: ISDN Se0/1/0:15 Q931: TX -> CONNECT_ACK pd = 8  callref = 0

x00E6

2 REPLIES

Re: Getting Disconnect From Service Provider.

Well ur ISP tells you the number is invalid or incomplete are you sure that number is in working order and are you sure you are sending called and calling info the format ur ISP expects it?

Sent from Cisco Technical Support iPhone App

Voice CCIE #37771

Re: Getting Disconnect From Service Provider.

Hi Shobhit,

You are not sending correct caller ID to you Telco when you dial XXXXX443491. Please verify this.

        Calling Party Number i = 0x00C3, N/A

                 Plan:Unknown, Type:Unknown

        Called Party Number i = 0x80, ' XXXXX443491

                 Plan:Unknown, Type:Unknown

        Calling Party Number i = 0x0081, '1386425544'

                 Plan:Unknown, Type:Unknown

         Called Party Number i = 0x80, 'XXXXX442777

                 Plan:Unknown, Type:Unknown

Rate all the helpful post.

Thanks

Manish

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