Getting to the Operator from Voicemail by dialing 0
We have got Unity Connection and we have configured the caller input such that if the users get to any voicemail they can dial 0 to get to the operator (reception) and it used to work and now it is not working. When dialing zero from the voicemail users now get a message saying that the 'Operator is not available'. It seems that the Unity Connection box cannot dial the operator extension. I will be grateful if someone knows the resolution to this issue. I have not resetted the Unity Connection server yet and will do it if I cannot figure anything else.
Re: Getting to the Operator from Voicemail by dialing 0
I went through everything again i.e checked the CS, Partitions and VM ports, reseted the CTI route points and then configured the transfer option on the second call handler to dial the CTI route point that we had configured for the second office and this seem to have fixed it. I am thinking that it did not work previously due to this transfer option that was not configured properly on the second call handler. Many thanks for your help.
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