Global address book does not work

[LADONNA EVANS-DUHART]

I am running Call Manager 8.6.x  I just noticed a few days again that when users go to the global address book it says host can not be found.

We are currently set up with a remote site that terminates on the far end of a ipsec vpn connection.  At one point in time this did work. 

Is this a dns issue.  My ip addressing scheme is different and doesnt extend across the IP vpn tunnel.

Any ideas

Thanks in advance!

[Gergely Szabo]

Hi,

check the Enterprise Parameters in CUCM, Directories URL: is there an FQDN or an IP address of the CUCM used?

G.

[LADONNA EVANS-DUHART]

It is set as follows: 

https://10.10.60.43:8443/ccmcip/xmldirectory.jsp

[Gergely Szabo]

Then there must be something preventing the phone talking to the TCP/8443 port of the CUCM at 10.10.60.43.

Is it possible to check the VPN and possibly, the firewall?

G.

[LADONNA EVANS-DUHART]

I've just verified that traffic can get to 10.10.60.43 from all points.  Please make note their is a subscriber on the side with the users with  the issue.