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Global address book does not work

I am running Call Manager 8.6.x  I just noticed a few days again that when users go to the global address book it says host can not be found.

We are currently set up with a remote site that terminates on the far end of a ipsec vpn connection.  At one point in time this did work. 

Is this a dns issue.  My ip addressing scheme is different and doesnt extend across the IP vpn tunnel.

Any ideas

Thanks in advance!

4 REPLIES

Global address book does not work

Hi,

check the Enterprise Parameters in CUCM, Directories URL: is there an FQDN or an IP address of the CUCM used?

G.

Global address book does not work

Global address book does not work

Then there must be something preventing the phone talking to the TCP/8443 port of the CUCM at 10.10.60.43.

Is it possible to check the VPN and possibly, the firewall?

G.

Global address book does not work

I've just verified that traffic can get to 10.10.60.43 from all points.  Please make note their is a subscriber on the side with the users with  the issue. 

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