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Going into not ready while on a call

Hello,

I already posted this in the contact center section, but havent received a reply so I figured I'd post here as well. I have a few agents who are unable to go to not ready while on an active call from the csq. When they try to go to not ready, they get a dialog box that says "you are on the phone", or something to that effect. I have other agents that are able to do this. I checked the resource configuration in ccx, and also checked parameters in the desktop admin, but I cant find any differences between the agents who can do this, and the agents who can't. What am I missing? Please advise. Any help is greatly appreciated. Thanks.

1 REPLY
New Member

Re: Going into not ready while on a call

On their DNs, check the busy-trigger parameter, might want to increase it to 2 if it is 1.

hope this helps, if it does, please rate.

cheers

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