Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

Green light on 7911

Hi! I have a problem with 7911 Series IP Phone. Immediately after powering up, it turns on green light (Application Menu softkey) and stays that way all the time. Factory reset doesn't help.

Did anybody face that kind of problem ever?

9 REPLIES
Hall of Fame Super Gold

Re: Green light on 7911

Hi, you phone is phone is trying to access some files not available on the tftp server. Are you using cm or cme ? Do you have term11.default.loads and all the firmware files ?

Community Member

Re: Green light on 7911

I'm using CM 4.2, but also i have CME if it's necessary. I have access to all firmware and term11.default.loads. All other 7911 phones work fine. The problem is just with one particular phone.

Community Member

Re: Green light on 7911

Also i used Etherial to see any activity on the switch port, where phone is connected - there isn't any, and switch doesn't recognise that phone by CDP.

Hall of Fame Super Gold

Re: Green light on 7911

Never seen a case like that, it must be faulty then.

Community Member

Re: Green light on 7911

I saw many times two light - red ang green...it means missed files, but never green light alone...Anyway - thanks for your help!

Hall of Fame Super Gold

Re: Green light on 7911

Before you give up, try the alternate sequence:

3491672850*#

Community Member

Re: Green light on 7911

I had tried that before i opened this topic, according to http://www.cisco.com/en/US/ts/fn/620/fn62949.html

Furthermore, i tried any types of factory reset. It didn't help.

Hall of Fame Super Gold

Re: Green light on 7911

Ok, for a very last chance that happened to me once, I had a 7911 that believed to be a 7906, so it looked for term06.default.loads instead. After configuring that file, it upgraded and normalized itself.

Of course if you see no activity at all on the switch port even forcing acces vlan same as voice, all bets are off.

Community Member

Re: Green light on 7911

Yeah...access and voice vlans are the same, of course. Still no activity, only STP and so on. Thanks a lot for your advices!

588
Views
0
Helpful
9
Replies
CreatePlease to create content