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New Member

Greeting not switching over

We have 2 call handlers for our office and about a week ago one of them didn't kick in at the time that it should've (3:30pm) Any idea where I can look to correct the issue? Thanks!

  • IP Telephony
5 REPLIES

Re: Greeting not switching over

You will have to re-test the callhandler greetings. You can change the schedule to one that matches to the time right now and test it out.

New Member

Re: Greeting not switching over

Thanks for quick reply! If I'm looking at the schedule and it's checked off for 10:00 am to 3:30 pm, how do i test it right now?

Re: Greeting not switching over

I assume this is a custom schedule u created and not default schedule. On the schedule, just modify the time to include the current time. Now the Standard greeting should play for the call handler. Modify the existing schedule to exclude current time, now the closed greeting should play. Does that makes sense ?

HTH

Sankar

PS; Please remember to rate posts!

New Member

Re: Greeting not switching over

Where do you modify the time to include current time? Do I have to remove the checkmarks from the schedule?

Re: Greeting not switching over

You got it!

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