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Handling Interactive voice system calls

Scenario:
Setting up a new interactive voice system.
The system uses two servers, each handles half of the total incoming calls.

The IVS system connects to the call manager via a SIP trunk.

The calls come in via a single 1-800 number, handled by the Call manager.
The call manager then routes the incoming calls to the IVS system using a call pattern that points to the SIP trunk as the gateway.


I have a call pattern configured for each IVS server.

We have Call manager version 8.6 


Problems:
How do I get the call manager to split the incoming calls between the two IVS servers?


Once that is solved, can I limit the number of live calls per IVS server?

 

Thanks for anything that points me into the right direction.

2 REPLIES
Cisco Employee

If you have different RPs for

If you have different RPs for each IVS, nothing to do about load balancing, you would need to have the same RP and have the 2 SIP trunks in the same RG/RL

For limiting the number of calls, you can use CAC.

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Thanks Jaime, I think that

Thanks Jaime, I think that will work, I'll try it in the morning!

 

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