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Hardware unsupported during upgrade to CUCM 8.6.2

we are  upgrading form CUCM  6.1.5  on MCS server to 8.6.2  on VMWare over UCS , 1st we installed 6.1.5 on the UCS and resored our data base on it , and we installed the needed COP file successfully , but whil upgrading to 8.6.2 it stopped and tells that hardweare not supported and get the below status on the upgrade page :

09/15/2013 15:03:13 refresh_upgrade|Check if the upgrade is allowed|<LVL::Info>

09/15/2013 15:03:13 refresh_upgrade|Validate hardware for the upgrade|<LVL::Info>

09/15/2013 15:03:36 refresh_upgrade|(CAPTURE) |<LVL::Debug>

09/15/2013 15:03:36 refresh_upgrade|(CAPTURE) |<LVL::Debug>

09/15/2013 15:03:36 refresh_upgrade|(CAPTURE) |<LVL::Debug>

09/15/2013 15:03:36 refresh_upgrade|(CAPTURE) |<LVL::Debug>

09/15/2013 15:03:36 refresh_upgrade|(CAPTURE) |<LVL::Debug>

09/15/2013 15:03:36 refresh_upgrade|(CAPTURE) |<LVL::Debug>

09/15/2013 15:03:36 refresh_upgrade|(CAPTURE) |<LVL::Debug>

09/15/2013 15:03:36 refresh_upgrade|(CAPTURE) |<LVL::Debug>

09/15/2013 15:03:36 refresh_upgrade|(CAPTURE) |<LVL::Debug>

09/15/2013 15:03:36 refresh_upgrade|(CAPTURE) |<LVL::Debug>

09/15/2013 15:03:36 refresh_upgrade|(CAPTURE) |<LVL::Debug>

09/15/2013 15:03:36 refresh_upgrade|(CAPTURE) |<LVL::Debug>

09/15/2013 15:03:36 refresh_upgrade|(CAPTURE) Detecting Server Hardware - this can take several minutes|<LVL::Debug>

09/15/2013 15:03:36 refresh_upgrade|This hardware is no longer supported.  Validation error on HSSI mode:

VMware Validation Failure:

Unable to validate VMware based server disk settings. Please check SCSI disks are at least 72 GB in size and are located at 0:0 (and 0:1 in a two disk config) in machine settings..|<LVL::Error>

09/15/2013 15:03:36 refresh_upgrade|Final exit processing with result 1|<LVL::Info>

09/15/2013 15:03:36 refresh_upgrade|(CAPTURE) Mail notification cancelled - smtp server address for email not found! [/common/cisco/platformConfig.xml]|<LVL::Debug>

09/15/2013 15:03:36 refresh_upgrade|Exit processing with result 1|<LVL::Info>

09/15/2013 15:03:36 preflight|Starting preflight|<LVL::Info>

09/15/2013 15:03:36 preflight|Validate preflight data|<LVL::Info>

09/15/2013 15:03:36 preflight|Preflight data validation complete|<LVL::Info>

09/15/2013 15:03:36 preflight|Determine upgrade type|<LVL::Info>

09/15/2013 15:03:36 preflight|Active RH version = 3AS|<LVL::Debug>

09/15/2013 15:03:36 preflight|New os version(xml) = 5Server|<LVL::Debug>

09/15/2013 15:03:37 preflight|HW model = vmware|<LVL::Debug>

09/15/2013 15:03:37 preflight|Upgrade type = RU|<LVL::Debug>

09/15/2013 15:03:37 preflight|Obtain product type|<LVL::Info>

09/15/2013 15:03:37 preflight|Obtained product type CallManager|<LVL::Info>

09/15/2013 15:03:37 preflight|Processing preflight cleanup mode|<LVL::Info>

09/15/2013 15:03:37 preflight|Clear preflight cancel utility|<LVL::Info>

09/15/2013 15:03:37 preflight|Removing /common/cancel_upgrade/preflight_cancel|<LVL::Debug>

09/15/2013 15:03:37 preflight|Execute cleanup preflight commands for CallManager:RU from /mnt/cdrom/Cisco/install/preflight.xml|<LVL::Info>

09/15/2013 15:03:37 preflight|Found 7 preflight commands to execute|<LVL::Debug>

09/15/2013 15:03:37 preflight|Execute preflight command (1/7): rm -rf /usr/local/platform/conf/dynamicConfig.xml|<LVL::Debug>

09/15/2013 15:03:37 preflight|Preflight command returns 0|<LVL::Debug>

09/15/2013 15:03:37 preflight|Execute preflight command (2/7): cp -f /common/preflight/CM/RU/dynamicConfig.xml /usr/local/platform/conf/dynamicConfig.xml|<LVL::Debug>

09/15/2013 15:03:37 preflight|Preflight command returns 1|<LVL::Debug>

09/15/2013 15:03:37 preflight|(CAPTURE) cp: cannot stat `/common/preflight/CM/RU/dynamicConfig.xml': No such file or directory|<LVL::Debug>

09/15/2013 15:03:37 preflight|Preflight command did not complete (1). Continuing command processing...|<LVL::Warn>

09/15/2013 15:03:37 preflight|Execute preflight command (3/7): rm -rf /usr/local/thirdparty/jakarta-tomcat/webapps/cmplatform/WEB-INF/pages/install/dynamic.jsp|<LVL::Debug>

09/15/2013 15:03:37 preflight|Preflight command returns 0|<LVL::Debug>

09/15/2013 15:03:37 preflight|Execute preflight command (4/7): cp -f /common/preflight/CM/RU/dynamic.jsp /usr/local/thirdparty/jakarta-tomcat/webapps/cmplatform/WEB-INF/pages/install/dynamic.jsp|<LVL::Debug>

09/15/2013 15:03:37 preflight|Preflight command returns 1|<LVL::Debug>

09/15/2013 15:03:37 preflight|(CAPTURE) cp: cannot stat `/common/preflight/CM/RU/dynamic.jsp': No such file or directory|<LVL::Debug>

09/15/2013 15:03:37 preflight|Preflight command did not complete (1). Continuing command processing...|<LVL::Warn>

09/15/2013 15:03:37 preflight|Execute preflight command (5/7): rm -rf /usr/local/thirdparty/jakarta-tomcat/webapps/cmplatform/WEB-INF/pages/install/install-confirm-content.jsp|<LVL::Debug>

09/15/2013 15:03:37 preflight|Preflight command returns 0|<LVL::Debug>

09/15/2013 15:03:37 preflight|Execute preflight command (6/7): cp -f /common/preflight/CM/RU/install-confirm-content.jsp /usr/local/thirdparty/jakarta-tomcat/webapps/cmplatform/WEB-INF/pages/install/install-confirm-content.jsp|<LVL::Debug>

09/15/2013 15:03:37 preflight|Preflight command returns 0|<LVL::Debug>

09/15/2013 15:03:37 preflight|Execute preflight command (7/7): rm -rf /common/preflight/CM/RU|<LVL::Debug>

09/15/2013 15:03:37 preflight|Preflight command returns 0|<LVL::Debug>

09/15/2013 15:03:37 refresh_upgrade|IOWAIT monitor stopped|<LVL::Info>

09/15/2013 15:03:37 refresh_upgrade|Cleanup support directory|<LVL::Info>

09/15/2013 15:03:37 refresh_upgrade|Unmount /common/mnt/product_img|<LVL::Debug>

09/15/2013 15:03:37 refresh_upgrade|Cleanup mounted DVD or ISO|<LVL::Info>

09/15/2013 15:03:37 refresh_upgrade|Found mount point "/mnt/cdrom" for source filesystem /dev/cdrom|<LVL::Debug>

09/15/2013 15:03:37 refresh_upgrade|Unmount /mnt/cdrom|<LVL::Debug>

09/15/2013 15:03:37 refresh_upgrade|Ejecting DVD (/dev/cdrom)|<LVL::Debug>

09/15/2013 15:03:37 upgrade_install.sh|Cleaning up download...|<LVL::Info>

09/15/2013 15:03:37 upgrade_install.sh|Removing /common/download/8.6.2.23900-10|<LVL::Info>

09/15/2013 15:03:37 upgrade_install.sh|Cleaning up rpm_archive...|<LVL::Info>

09/15/2013 15:03:37 upgrade_install.sh|Removing /common/rpm-archive/8.6.2.23900-10|<LVL::Info>

09/15/2013 15:03:37 upgrade_install.sh|CSA Status = 0|<LVL::Debug>

09/15/2013 15:03:37 upgrade_install.sh|/etc/init.d/ciscosec start|<LVL::Info>

any one can help please ??

2 REPLIES

Hardware unsupported during upgrade to CUCM 8.6.2

Hi.

Which  VM  configuration you have for CUCM? (RAM/CPU/DISK)

Regards

Carlo

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Hardware unsupported during upgrade to CUCM 8.6.2

4 G RAM

1 Cpu

one disk  80 G

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