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New Member

Having issues with web interface in CME 4.1

Bear with me, I'm new to networking and general VOIP platform.

I have a 2811 router, running IOS 12.4(15)T1 (adventerprisek9-mz). I'm trying to get CME 4.1 configured. I'm trying to load the telphony_services webpage so I can configure CME. Unfortunately, all I get after logging in is gray background with "View window" in the left-hand corner of the screen.

I need some assistance with relevant reading materials or troubleshooting.

Thanks

11 REPLIES
Hall of Fame Super Gold

Re: Having issues with web interface in CME 4.1

Hi,

which browser are you using ? Only IE works.

Do you have the GUI files in flash ?

Hope this helps, please rate post if it does!

New Member

Re: Having issues with web interface in CME 4.1

Thanks for the reply.

I'm using IE, version 7.

The GUI files are resident on the CF. I also have a line in the config to point the http server to the flash.

Hall of Fame Super Gold

Re: Having issues with web interface in CME 4.1

Do you have javascript enabled in IE ?

Are the files in a directory ? Are the files the correct version for the IOS you are using ?

All failing you can check with "debug ip http server" and "term mon".

New Member

Re: Having issues with web interface in CME 4.1

Javascript is enabled.

The CME version is supposed to be compatible with 12.4 T15.

The GUI files are not in a directory...they are in the root of the file system.

I will run the debugs post them.

Thanks again.

New Member

Re: Having issues with web interface in CME 4.1

Here is the debug of the HTTP server:

*Nov 25 18:55:38.218: its_urlhook url: /telephony_service.html, method 1

*Nov 25 18:55:38.218: Sun, 25 Nov 2007 18:55:38 GMT 10.40.1.11 /telephony_servic

e.html auth_required

Protocol = HTTP/1.1 Method = GET

*Nov 25 18:55:38.218:

US-REN-KGW-2811#

*Nov 25 18:55:56.050: its_urlhook url: /telephony_service.html, method 1

*Nov 25 18:55:56.062: HTTP: Priv level granted 15

*Nov 25 18:55:56.062: Sun, 25 Nov 2007 18:55:56 GMT 10.40.1.11 /telephony_servic

e.html ok

Protocol = HTTP/1.1 Method = GET

*Nov 25 18:55:56.062:

*Nov 25 18:55:56.066: telephony_service_server_get_action url:/telephony_service

.html

*Nov 25 18:55:56.230: its_urlhook url: /ITSMain, method 1

*Nov 25 18:55:56.242: HTTP: Priv level granted 15

*Nov 25 18:55:56.242: Sun, 25 Nov 2007 18:55:56 GMT 10.40.1.11 /ITSMain ok

Protocol = HTTP/1.1 Method = GET

*Nov 25 18:55:56.242:

*Nov 25 18:55:56.246: telephony_service_server_get_action url:/ITSMain

US-REN-KGW-2811#

*Nov 25 18:55:56.254: ipkeyswitch_generate_html_header: start 1, 0

*Nov 25 18:55:56.254: ipkeyswitch_generate_html_header: no keyswitch mode

Thanks for the assistance.

Hall of Fame Super Gold

Re: Having issues with web interface in CME 4.1

Hi,

I always access all CCME functionality at http:///ccme.html can you try that ?

New Member

Re: Having issues with web interface in CME 4.1

Just tried it and the same issues occurred as trying to access from the telephony_service.html.

Hall of Fame Super Gold

Re: Having issues with web interface in CME 4.1

Not sure at this point. Possibly some file corruption or other strange issue, as I'm assuming everything is correctly configured.

New Member

Re: Having issues with web interface in CME 4.1

I am having a similar issue with 124-11.XW1 / CME 4.2. Mine shows the fields, but when you click on any of them nothing happens. In the lower left corner you see "javascript:void". And none of the .gifs are showing.

Silver

Re: Having issues with web interface in CME 4.1

The GIFS and other files (JS) are case sensitive. If you did the tar extract, it should have extracted the files correctly to the flash. Doing a TFTP upload or DOS copy to a DOS formatted FLASH card may mess up the filenames.

I think only IE6 officially (documentation) works. But I admit, haven't tried ie7.

New Member

Re: Having issues with web interface in CME 4.1

Just wondering if you happen to get resolution on this as I'm having the same exact issue. Odd thing is it was working previously and then suddenly stopped.

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