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HDD failure in CUCM Subscriber MCS 7825 I4

Hi All,

I found an HDD Failure issue in my CUCM Subscriber. As of now only the secondary HDD is Online. Below is the show Hardware output. Shall i raise an RMA for the same or shall i once reseat the HDD. My query is if i reseat the existing HDD or the new HDD, Shall i make the server shoutdown and do it? Are there any other challenges?

RAID Version      :
Raid firmware version: 1.30.05.00
Raid Bios version: 6.30.00.00

BIOS Information  :
IBM IBMBIOSVersion1.45-[M9E145AUS-1.45]- 11/12/2010

RAID Details      :
LSI Logic IR Configuration Utility 2.06.01
Read configuration has been initiated for controller 0
------------------------------------------------------------------------
Controller information
------------------------------------------------------------------------
Controller type                         : SAS1064E
  BIOS version                            : 6.30.00.00
  Firmware version                        : 1.30.05.00
  Channel description                     : 1 Serial Attached SCSI
  Initiator ID                            : 112
  Maximum physical devices                : 62
  Concurrent commands supported           : 277
  Slot                                    : 0
  Bus                                     : 1
  Device                                  : 0
  Function                                : 0
  RAID Support                            : Yes
------------------------------------------------------------------------
IR Volume information
------------------------------------------------------------------------
IR volume 1
  Volume ID                               : 2
  Status of volume                        : Degraded (DGD)
  RAID level                              : 1
  Size (in MB)                            : 237464
  Physical hard disks (Target ID)         : 4 3
------------------------------------------------------------------------
Physical device information
------------------------------------------------------------------------
Initiator at ID #112
Target on ID #3
  Device is a Hard disk
  Enclosure #                             : 1
  Slot #                                  : 1
  Connector ID                            : 1
  Target ID                               : 3
  State                                   : Failed (FLD)
  Size (in MB)/(in sectors)               : 238475/488397168
  Manufacturer                            : IBM
  Model Number                            : WD2502ABYS-23B7A0  
  Firmware Revision                       : 02.03B05
  Serial No                               :      WD-WCAT1F802682
  Drive Type                              : SATA
  Protocol                                : SATA
Target on ID #4
  Device is a Hard disk
  Enclosure #                             : 1
  Slot #                                  : 0
  Connector ID                            : 0
  Target ID                               : 4
  State                                   : Online (ONL)
Size (in MB)/(in sectors)               : 238475/488397168
  Manufacturer                            : IBM
  Model Number                            : WD2502ABYS-23B7A0  
  Firmware Revision                       : 02.03B05
  Serial No                               :      WD-WCAT1F802489
  Drive Type                              : SATA
  Protocol                                : SATA

Regards

Sankar.

  • IP Telephony
1 REPLY

HDD failure in CUCM Subscriber MCS 7825 I4

As you can see from the output, RAID1 is configured (mirroring). You need to RMA the faulty Hard Drive. Cisco will send the same HD (seize/model) and when you plug in the new disk, it will rebuild from the working one. See the link below:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/trouble/7_1_2/tbsystem.html#wp1190377

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