Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

headsets

Hi

This is for a Contact Center - all users have headsets.

Requirement is that when an Agnet gets a call the ringing is heard only by the Agent in his/her headset and not by other people.

How do you configure CM for this requirement?

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Silver

Re: headsets

It is not possible to configure ringtone only on headset. If you require a ziptone to the headset instead of ringing the phone, the agent DN will have to be configured for auto-answer.

4 REPLIES
Silver

Re: headsets

It is not possible to configure ringtone only on headset. If you require a ziptone to the headset instead of ringing the phone, the agent DN will have to be configured for auto-answer.

New Member

Re: headsets

Hi

Thanks for the advise. I've rated your post.

New Member

Re: headsets

Hello,

But can you explain what happens when agent has headset and auto-answer mode?

The call is simply connected or the user is warned before with some kind of sound (bip) ?

thanks,

met.

New Member

Re: headsets

user hears one beep then gets connected to the caller

171
Views
0
Helpful
4
Replies
CreatePlease to create content