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New Member

Help: CCM service down

My ccm.exe service down in my publisher machine.

I've read Cisco documents where talk about it but I think there is no solution to it.

This documents talk about a lack of resources or a bad version of backup aplication installled in ccm like possible causes to this service down.

I did what this document say with Windows 2000 performance monitor and I see that sqlserv.exe process is using a lot of my CPU resources in the ccm server.

Is there any known bug in ccm about it?.

I use ccm 4.1(3) sr1 and SQL Server 2000 8.00.818 Standard Edition (build 2195: Service Pack 4).

Thanks, Carlos.

6 REPLIES
Green

Re: Help: CCM service down

Hi Carlos,

"My ccm.exe service down in my publisher machine."

CCM service never started ?

CCM service crashed?

"sqlserv.exe process is using a lot of my CPU resources in the ccm server"

DBLhelper show happy faces?

1. What exact Version of CCM ? Any SR's ? Engg Specials ?

2. What OS ? Could you run STIVER.exe from C:\sti folder or MCSVER.exe from C:\Utils and

upload the outputs ?

3. On which server do you see this SQL CPU ? On the Publisher or the Subscriber ?

Could you check on the following ...

1. Free Disk Space

2. Size of directory C:\Program Files\Microsoft SQL Server\MSSQL\Data

2. Under SQL server Enterprise Manager | select the Server | Management | Current Activity | Process Info.

Which process is consuming CPU usage?

|

Is there any way you could reboot the server where the CPU is high % ?

If the reboot does not help please enable the following traces and send them off to me

after they are running for about 5 minutes when the CPU starts spiking ...

*** Detailed CCM Traces:[ C:\Program Files\Cisco\Trace\CCM ]

Log in to CCMAdmin > Application > Cisco Call Manager Serviceability > Trace >

Configuration > Select the CCM to which the Devices/GW are registered > Cisco

CallManager. Check the " Trace On " check box. From the Drop Down [ Trace Filter Settings

] for " Debug Trace Level " select Detailed and Update.

*** Detailed SDL\CCM Traces:[ C:\Program Files\Cisco\Trace\SDL\CCM ]

Log in to CCMAdmin > Service > Service Parameters > Select the CCM> Cisco

CallManager. Set SdlTraceFlag to True. Set SdlTraceTypeFlags to 0x8000EB15. Hit Update.

*** Detailed DBL Traces:[ C:\Program Files\Cisco\Trace\DBL ]

Log in to CCMAdmin > Application > Cisco Call Manager Serviceability > Trace >

Configuration > Select the CCM > Cisco Database Layer Monitor. Check the " Trace On

" check box. From the Drop Down [ Trace Filter Settings ] for " Debug Trace Level " select

Detailed and Update.

Upload the traces with the Application and System Event Viewer Logs in .evt format.

New Member

Re: Help: CCM service down

CCM service crash.

I haven't DBLhelper.

I use 4.1(3) sr1 version of CCM.

I had uploaded the MCSServer.exe output.

I saw the SQL CPU in the publisher server.

I have 20.6 GB of free space in hard disk.

The folder Data of SQL Server have 2,52 GB.

I can't see where is the process that are consuming CPU under SQL Server 2000. Can you repeat how I can?. I use SQL Server 2000.

I can't send you trace and event viewer files for security reasons of my company.

Please say me what I must to look and I will say it to you.

Thanks.

Silver

Re: Help: CCM service down

you can also run RTMT to get more Infos.

But i would go for a TAC Case (they will send you DBhelper).

Karzazi

New Member

Re: Help: CCM service down

I have RTMT installed.

Can you say what do you want to know?.

Thanks for your answer.

Green

Re: Help: CCM service down

I attached DBLHelper just unzip it paste it to C:\Program Files\Cisco\Bin and run it from there in PUBLISHER.

SQL Enterprise Manager | Microsoft SQL Servers | SQL Server Group | Select the server | Management | Current Activity | Process Info.

I also recommend you to open a TAC case on this one, you will get the service you deserve.

Check out this link:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801d2577.shtml

New Member

Re: Help: CCM service down

Thanks for dblhelper program.

I run it and it shows smile faces.

I'd seen the process info in SQL Server and one of them called SQLAgent-Alert Engine is the process that is consuming the more percent of CPU.

I'd already seen this document.

I can't open a TAC case I have no CCO login in cisco.com

I would like that you say me what I must to view in CCM traces I will do it like I said you before.

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