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Help: Cisco Call manger services down

carlostrapiello
Level 1
Level 1

I am having problems because the services Cisco Call Manager and Cisco CTI stop without reason in the publisher server. I use CCM Version: 4.1(3)sr1.

I've already restarted the CCM server and I've seen the Windows 2000 event viewer on it and it doesn't say me something useful.

Can anybody help me?.

9 Replies 9

thisisshanky
Level 11
Level 11

Can you paste the event log (Applog.evt)

Sankar Nair
UC Solutions Architect
Pacific Northwest | CDW
CCIE Collaboration #17135 Emeritus

Say me what you want to view and I will paste it please.

I don't want to paste all my event viewer here for security reasons.

Past the errors you are getting.

Change IP Addresses or Hostnames to (X.X.X.X).

Dont be afraid we wont hack into your system *joke* ;).

Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7031

Date: 12/19/2006

Time: 1:14:19 AM

User: N/A

Computer: XXXX

Description:

The Cisco CallManager service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7000

Date: 12/19/2006

Time: 1:16:16 AM

User: N/A

Computer: XXXX

Description:

The Cisco CallManager service failed to start due to the following error:

The service did not respond to the start or control request in a timely fashion.

Say me if you need more please.

Thanks.

Ok. I see its at 1:00AM, are you running BARS at this time? also check this link to have an idea about what your problem is:

http://cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801d2577.shtml

Hope this helps

Zin-Elabidine Karzazi

I use BARS every thursday at 2:00 AM.

I will read this document and I will say you if my problem is solved.

I accept another solutions if it is possible.

Thanks.

I've read this document and my CCM doesn't cause high CPU never.

I am thinking that it is possible that an application in my server is fucking my CCM but I don't know what.

I continue looking for an error.

I will capture CCM traces.

I don't what more I can do.

Hi, I have exactly the same error in 4 of my CCM 3.3(4) , the same time 1 am I solve this temporaly disabling all the defaul traces on CCM, This worked for a time but now its back :(, I also reviewed the BARS and its on 4 am.

Heeelp please!

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