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Community Member

Help - New UCM 6.x Install - Phones Won't Register

Communications Manager 6.x. None of the phones are auto-registering as configured. I tried to manually add a phone and I'm receiving the following error:

Error Message Update failed. [4924] Request Failed and some License Servers down

The servers are up and active and the licensing counts are normal.

2 REPLIES
Cisco Employee

Re: Help - New UCM 6.x Install - Phones Won't Register

try restarting the licensing server, then look again under the license report to verify that the info is correct

confirm the CCM.exe is running on the server and try again

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: Help - New UCM 6.x Install - Phones Won't Register

Turns out it was a bug in UCM 6.0.1. related to extension mobility breaking the database connection for registering phones. Upgrade planned for later today. Thanks anyhow!

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