help: phone upgrade

[snzeadibe]

Hello

i uploaded a new firm ware on my callmanager and tried resetting the phones to factory default so that can pick the new firmware

but thye get stuck on upgrading and continue to go in circles but never upgrdaes

i need help on how to solve this

thanks

[Jaime Valencia]

i'd say to perform a factory reset on the phones

HTH

java

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