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Help Please: Callers get busy signal instead of aim-cue voicemail

Hi Everyone,

I'm having a problem with the no answer forward to AIM CUE voicemail. I'm running call manager express 8 with unity express 7 on a 2851 with an aim-cue.

I can call in and get the auto attendant or dial right into voicemail with my cell phone. The incoming DIDs are from a SIP provider. If I call an extension, and wait for it to be forwarded to voicemail, the call gets disconnected with a busy signal. If I call from another extension, I am successfully forwarded to voicemail.

My first instinct was to check the codecs. To me it looks like its all in g711ulaw. Also, the SIP provider confirmed that I had set the preference for their codec to be g711ulaw.

I've have: a debug ccsip all and my config.

Any and all help is grealy appreciated.

Thank you,

David

2 ACCEPTED SOLUTIONS

Accepted Solutions
VIP Super Bronze

Help Please: Callers get busy signal instead of aim-cue voicemai

David after looking at your trace, I see a ++++302/Moved Temporarily++++ Some providers do not uspport this..

Sent:
SIP/2.0 302 Moved Temporarily

Via: SIP/2.0/UDP 74.63.41.218:5060;branch=z9hG4bK2d2f0598;rport

From: "5555551234" <5555551234>;tag=as61d74d72

To: <6666661234>;tag=709B41C-472

Date: Sat, 19 May 2012 02:34:57 GMT

Call-ID: 65cf8dda31746dc91aeeec340c4527a3@74.63.41.218

Can you add the following config and try again...if you still have issues please send only debug ccsip messages. and please send the full debug

Router(config)#voice service voip

Router(conf−voi−serv)#no supplementary−service sip moved−temporarily

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
VIP Super Bronze

Help Please: Callers get busy signal instead of aim-cue voicemai

add this rule to xlation rule 1

voice translation-rule 1

rule 3 /------8959/ /102/

test again

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
23 REPLIES
VIP Super Bronze

Help Please: Callers get busy signal instead of aim-cue voicemai

Hi David,

Are you saying that when you call an extension from another extension and it forwards to vm, this works.

But when you call an extension from your cell and it forwards to vm, it does not work?

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
VIP Super Bronze

Help Please: Callers get busy signal instead of aim-cue voicemai

David after looking at your trace, I see a ++++302/Moved Temporarily++++ Some providers do not uspport this..

Sent:
SIP/2.0 302 Moved Temporarily

Via: SIP/2.0/UDP 74.63.41.218:5060;branch=z9hG4bK2d2f0598;rport

From: "5555551234" <5555551234>;tag=as61d74d72

To: <6666661234>;tag=709B41C-472

Date: Sat, 19 May 2012 02:34:57 GMT

Call-ID: 65cf8dda31746dc91aeeec340c4527a3@74.63.41.218

Can you add the following config and try again...if you still have issues please send only debug ccsip messages. and please send the full debug

Router(config)#voice service voip

Router(conf−voi−serv)#no supplementary−service sip moved−temporarily

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"

Re: Help Please: Callers get busy signal instead of aim-cue voic

Now I'm getting "there's no mailbox associated with this extension" voice prompt, so that looks like progress. Ill check the logs when I'm back at a computer. Thanks for the help.

Sent from Cisco Technical Support iPad App

VIP Super Bronze

Help Please: Callers get busy signal instead of aim-cue voicemai

Ok, thats good. We are making progress..

Dont forget to rate helpful posts...

On the second issue..

add this command on your dial-peer 100 voip (this is the dial-peer that goes to cue)

mailbox-selection last-redirect-num

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"

Help Please: Callers get busy signal instead of aim-cue voicemai

No luck, PM sent.

Thanks for all your help.

VIP Super Bronze

Help Please: Callers get busy signal instead of aim-cue voicemai

Sorry,

I did not see your post until this morning...

We need to see what unity is seeing when the call is forwarded...

so do the following and send the traces from cue

trace config-ccn all

show trace buffer tail

and then do a test call. Send me the traces

.

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"

Help Please: Callers get busy signal instead of aim-cue voicemai

Good morning Aokanlawon,

I just PMed you the CUE traces. Let me know if I stopped it too soon, but it went about 50 pages...

Thank you,

David

VIP Super Bronze

Help Please: Callers get busy signal instead of aim-cue voicemai

David,

The way the trace was sent is difficult to read. The lines are all jumbled together. The trace should have appeared one line at a time. Can you check it got jumbled when you were copying it. Please resend it.

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"

Help Please: Callers get busy signal instead of aim-cue voicemai

I resent the file, it looks OK on my end so hopefully that worked.

Thank you,

David

VIP Super Bronze

Help Please: Callers get busy signal instead of aim-cue voicemai

Yes that,s better...

I can see both the re-directed number as the diverted number..but looks like unity express is playing greeting for the calling number.

Can you try this on the user with the called number 5........60), add e164 number as the calling number 6..........19

or from cue cli configure it as follows and use the correct username and e164 number as 5........60

username user3 phonenumberE164 6..........19

Then test again...

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"

Help Please: Callers get busy signal instead of aim-cue voicemai

Adding the E164 number for the user in CUE worked, but now its reading the entire 10 digit number in the prompt.

Can I add a translation pattern and take out the E164 to avoid it reading the 10 digit number in the standard VM prompt?

VIP Super Bronze

Help Please: Callers get busy signal instead of aim-cue voicemai

David,

Thats great! that confirms what I was thinking. David do you have a mailbox for extension 5....................60 ?

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"

Help Please: Callers get busy signal instead of aim-cue voicemai

Yes, the VM worked. The mailbox is just set up with the default greeting "Sorry, extension ### is unavailable..." but it reads out the entire 10 digit phone number (the E164) rather than the 3 digit extension. Any way to get it to just say the 3 digit extension?

Thanks again for all your help. Its weird, I got your first post about adding in the E164 #s only in my email (post notification) but I don't see it in the thread here...

VIP Super Bronze

Help Please: Callers get busy signal instead of aim-cue voicemai

I have sent you a PM of what you need to do.

In unity set the e164 number of your 3 digit extension to the E164 number called from outside 5...............60.

Remove the previuos change. I didnt realise you were using 3 digit extensions...

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"

Help Please: Callers get busy signal instead of aim-cue voicemai

Ok, I'm getting VM from the external #s now for both the internal calls and external calls. The greeting message played when the VM picks up is different though, depending on whether you called the internal 3 digit ext or the external DID. If you call internally it says "Sorry. Extension 102 is unavailable record your message at the tone...." If you call it from the full phone # and it goes to voicemail it says "Sorry. Extension 5555555555 is unavailable, record your message at the tone...". Without recording voice greetings for the extensions, is there a way to standardize which # is says? I'd prefer to have it say the internal extension for both if possible.

Thank you for everything Aokanlawon.

VIP Super Bronze

Help Please: Callers get busy signal instead of aim-cue voicemai

Can you try and remove this command from dial-peer voice 100 voip and try again

dial-peer voice 100 voip

no mailbox-selection last-redirect-num

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"

Help Please: Callers get busy signal instead of aim-cue voicemai

Still reading out the whole 10 digit # on the VM prompt.

VIP Super Bronze

Re: Help Please: Callers get busy signal instead of aim-cue voic

Ok, David the only way I thin we can achieve this is to configure voice xlation rules for your 10 digit numbers so that they are xlated to the 3 digit numbers. This way when the number is diverted to vm, unity express will see only the 3 digit number. You can just add one more rule for the voicemail/auto attendant xlation rule...

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"

Re: Help Please: Callers get busy signal instead of aim-cue voic

Thanks for all your help Aokanlawon. I don't want to take up any more of your time unless you feel like helping. I appreciate all the time you've given me already, let me know how I can repay you!

I added the following translation pattern but it doesn't seem to be working:

voice translation-rule 5
 rule 1 /------8959/ /102/      (inserted dashes rather than ph # for privacy)

!
voice translation-profile cue
 translate called 5

!
dial-peer voice 100 voip
 description DIAL_PEER_TO_CUE
 translation-profile outgoing cue
 destination-pattern 77[5-9]
 session protocol sipv2
 session target ipv4:172.16.200.2
 dtmf-relay sip-notify
 codec g711ulaw
 no vad

Thanks,
David
VIP Super Bronze

Help Please: Callers get busy signal instead of aim-cue voicemai

add this rule to xlation rule 1

voice translation-rule 1

rule 3 /------8959/ /102/

test again

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"

Re: Help Please: Callers get busy signal instead of aim-cue voic

Works 100% perfectly. As usual, you are the best Aokanlawon.  Thank you. I appreciate all the time you spent helping me.

Re: Help Please: Callers get busy signal instead of aim-cue voic

One question for you - I'm on 15.1(1)T with CME 8 and Unity 7. Should I attempt to upgrade to a newer IOS, CME 8.6 and one of the compatibile Unity express versions (7.3, 7.4, 8.5, 8.6)?   Is it just the newest IOS (151-4.M4) and  GUI files for CME?

VIP Super Bronze

Help Please: Callers get busy signal instead of aim-cue voicemai

David,

Thanks for the kind words and nice ratings. I am happy to have  made your day This is what the forum is all about..Extending hands and skills to co-professionals

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
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