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HELP. Voice mail is not working

Dfulgencio
Level 1
Level 1

Hi,

I'm having problems with a voicemail.

Scenario:

CME configure with a Unity Express for voice mail. When i call from the PSTN the Auto-Attendat picks up the call,

the call is transfer to an extension.  I let the extension ring until forward the call to the voicemail.

Once i hear the message "leave your message for xxxx", i leave the message but the mailbox doesn't receive any message. The phone doesn't turn on

the light indicating a new message has arrived.  I have configure MWI  on the CME. I also have configure the voice mail in the unity:

CME:

===

ephone-dn  61
number A61.... no-reg primary
description FOR MWI-ON
mwi on 

ephone-dn  62
number A62.... no-reg primary
description FOR MWI-OFF
mwi off

dial-peer voice 5000 voip
description *** FOR VOICE MAIL ****
destination-pattern 5000
session protocol sipv2
session target ipv4:10.234.144.254
dtmf-relay sip-notify rtp-nte
codec g711ulaw
no vad

UNITY VOICEMAIL CONFIG:

====================

voicemail mailbox owner "Rigsanchez" size 5400
description "Rigoberto Sanchez mailbox"
end mailbox

Other thing i noticed is that when i'm leaving the message and press #, for more option,  the system tells me that the message is too short.

Can somebody help me?

Thansk for your response

17 Replies 17

Can u try adding this while trying g729r8 (default) codec ?

sip-ua
g729-annexb override  <--- add this (hidden so pl. just type)

Hi Dilip,

I tried the last command you told me and now is working fine.

Thanks a lot for your help.

Hi there,

Great! I am glad that it worked out....

That command causes IOS to interop with systems
not compliant with rfc 3555.

Pl. mark this thread as answered and

rate as appropriate..

Thx,

DK

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