I'm trying to set up a call handler that allows a caller to enter a direct extension to transfer to (all of them exist in Unity), or, if they don't enter an extension, roll through about 20 extensions until someone answers.
Conceptually I see it this way:
Caller doesn't enter an extension, they get automatically transferred to x2401. No one answers 2401, it rolls to 2402. No one answers 2402, it rolls to 2403, etc, and when they reach the end (2420), it tries again at 2401, then 2402, etc, in an unending loop until someone answers.
Alternatively, caller DOES enter an extension, they get routed directly to that extension/voicemail.
We are needing some additional help in getting the things set up that was suggested above. Could anyone provide some step by step instructions on how to get those set up correctly. This is our first attempt on getting a phone tree set up that is this detailed. Any help would be appreciated.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...