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Help with configuring MOH

Hi, can someone assist me in configuring MOH on Call Manager 8.6?  Currently i have uploaded the MOH file onto the MOH server and have assign it to an MOH audio stream number.  Everything seems to be working fine with the exception that now i also hear the MOH play briefly when the call is being transferred. For example, i am using Unity as an IVR to transfer to another extension.  What you hear is "please wait while we transfer your call" then for a 1 or 2 seconds you hear the MOH play while the call is being transferred. (i would like this part to be silence)

from my research it says to go to Device-> CTI Route Points and change the "Network Hold MOH Audio Source" to something other than <none>.  How do i tell which CTI route points is my Unity server using?  or is there another location i need to be looking at?

1 REPLY

Help with configuring MOH

Allan,

You would change the MoH option on all Voicemail DNs.

HTH

Regards,

Yosh

HTH Regards, Yosh
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