Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Hide Extension of Calling Party Broken after Upgrade to 7.x

Hello,

When we were on CCM 4.2.3 I had a requirement to setup a group of our Call Center agents so their extension wouldn't show up. I created another partition and CSS and put them in it. There is a 4 digit translation pattern that allows them to get out to the rest of the users. I set the pattern to over-ride the calling number with their main extension. This worked great, even for IPCCx calls and calls to Voicemail

This worked great until we upgraded to CUCM 7.0. Now when they call on their lines the number shows up as it should but if the call is connected with CCX (Also as ver 7.0) or they leave a voicemail, the calling number shows as their actual extension. Did something change with CUCM 7.0 for this kind of configuration or am I running into a bug?

Thanks!

2 REPLIES
Silver

Re: Hide Extension of Calling Party Broken after Upgrade to 7.x

This can be done by setting the Calling Party Transformation Mask to something like the Main Number on the Route Pattern(s) that are matched the outbound calls.

New Member

Re: Hide Extension of Calling Party Broken after Upgrade to 7.x

That's what I did for the translation pattern that I use. It works fine for calls but doesn't work on Voice mail or IPCCx calls.

173
Views
0
Helpful
2
Replies
CreatePlease to create content