Hide Extension of Calling Party Broken after Upgrade to 7.x
When we were on CCM 4.2.3 I had a requirement to setup a group of our Call Center agents so their extension wouldn't show up. I created another partition and CSS and put them in it. There is a 4 digit translation pattern that allows them to get out to the rest of the users. I set the pattern to over-ride the calling number with their main extension. This worked great, even for IPCCx calls and calls to Voicemail
This worked great until we upgraded to CUCM 7.0. Now when they call on their lines the number shows up as it should but if the call is connected with CCX (Also as ver 7.0) or they leave a voicemail, the calling number shows as their actual extension. Did something change with CUCM 7.0 for this kind of configuration or am I running into a bug?
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...