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Hold and tranfer botton fails

DO you know why sometimes the HOLD and TRANSFER botton is unavailable when is an active call and I try to HOLD the call.

8 REPLIES

Re: Hold and tranfer botton fails

Hi Maiden013,

Is this Call Manager or Call Manager Express?

Also what version of Call Manager is this and What version firmware are you using?

Regards,

Justin

Cisco Employee

Re: Hold and tranfer botton fails

Sound like calls using H323 with no MTP

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi

Re: Hold and tranfer botton fails

Is call manager 6.1, all the MTP, CFB, Transcoding resources all configured in Software(ccm) and Hardware(gateway 3845).

Re: Hold and tranfer botton fails

Have you got a MOH resource added to your MRGL?

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Re: Hold and tranfer botton fails

Yes, is added too.

any idea?

Cisco Employee

Re: Hold and tranfer botton fails

MTP required checked in GW config?

MTP available in MRGL?

If you check the app log is it full of MTP errors??

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi

Re: Hold and tranfer botton fails

MTP required checked in GW config?

yes

MTP available in MRGL?

yes

If you check the app log is it full of MTP errors??

How can I see the log?

Re: Hold and tranfer botton fails

What firmware version are your phone's using?

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