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Hold button not working for external calls

Users cannot put someone on hold if it is

an external call.

Hold works fine internally. Please help.

Thanks.

2 REPLIES
Bronze

Re: Hold button not working for external calls

Hi, doest your voice gateway has an MRGL assigned that include the MoH resource.

Hope this help

David.

Silver

Re: Hold button not working for external calls

Try to enable Media Termination Point (MTP) on the Gateway configuration page in CCM.

Few questions:

Which GW and IOS are you running?

Are you using H.323 Gateway?

Is the GW in-hous

Are you Multicasting MOH?

MK

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