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Community Member

hold or go to voice mail

how do i setup when a user is on a call for a message to play "your call is important to us, please stay on line or press 1 for voice mail????

2 REPLIES

Re: hold or go to voice mail

You can setup a Call Handler to answer the call first and then with Caller Input send the call to the user's VM.

Or if you have IPCC you can setup a script.

What do you have in your topology?

Community Member

Re: hold or go to voice mail

i can not find how to setup a call handler can you give me step by step instruction sence i am very new to this . in my topology i have 7911,7960 call manager 4.1

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