Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Hold/Retrieve Problem


We are currently expecting problems with putting calls on hold and retrieve them later on. The problem is, that the call cannot be retrieved, the un-hold button is greyed out. This is only temporary. We are running IPCC version 7, this happens with CAD and CTI OS. This is happening with both, so that I'm thinking it could be a CTI problem. Sometimes it is even not possible to set the caller on hold.

The phones are located in a branch office, that is connected via ASA and PIX firewalls to the central data centre. The CM Cluster version 4.0(latest release) is located with the IPCC 7 system in the central data centre.

As mentioned before this is not a permanent error. Anyone seen this before?

Many thanks and all the best.

New Member

Re: Hold/Retrieve Problem

The problem was on the H.323 Timer on a PIX, we could reproduce the problem after 5 minutes, which results in the default timer for 300 seconds, we did extend that to 2h and now we are fine.

The thing was simply happening after 5 Minutes.