04-11-2010 11:43 PM - edited 03-15-2019 10:12 PM
Hi
I have enabled extension mobility.
I understand that the service is configured properly as some users are able to login/logout successfully and when I check the URL in the settings of their IP Phones it displays the IP address of the server.
For some users, when I press the service button it displays message "Host Not Found" and when I check the URL in the settings of their IP Phones it does not display the address of the server.
I have already tried the common mentioned solutions but no luck.
1. I have already made changes in Enterprise settings and replaced the CCM Hostname with IP Address.
2. I have added an entry in DNS server
3. Re-configured the service
4. Restarted the IP Phones, services [TFTP, Extension Mobility]
5. Rebooted the server
The only thing I missed out on was changing the hostname to IP address.
When i go to System---Server ---Find --- it displays the hostname. I am afraid of loosing service if I change from Hostname to IP. The application itself warns from doing the same. I am managing the server remotely and have no technical assistance at the site.
Appreciate guidelines from all you techies out there.
Thanks
Solved! Go to Solution.
04-13-2010 01:19 PM
I didn't catch what models phone you have - but make sure you are telling the phones what domain to use when they do a DNS lookup.
If your using an IOS device for DHCP - make sure you have in your "ip dhcp pool Voice" a "domain-name mydomainx.com"
Name resolution should work fine and my personal recommendation is to stick with name resolution and use the CUCM server name instead of IP address.
04-14-2010 01:51 AM
04-14-2010 02:18 AM
Hi
Those two phones are running completely different firmware - the non working one has not upgraded.
Can you screen grab the 'network configuration' page on the phones? It looks like one has not been able to upgrade for some reason. Do they both have the same TFTP server configured? Can they be PINGed from the TFTP server?
Aaron
04-14-2010 02:33 AM
I do not have a seperate TFTP server.
Both phones are using CCM as the TFTP server.
On the IP Phone with old firmware I tried basic reset [erase option from settings menu on the phone] but no changes so i tried factory reset but now this phone keeps rebooting.
Here is the network config info:
1. IP Phone with services working fine
DHCP Server | 10.65.56.2 | |
BOOTP Server | No | |
MAC Address | 00070E361E98 | |
Host Name | SEP00070E361E98 | |
Domain Name | ||
IP Address | 10.65.57.46 | |
Subnet Mask | 255.255.255.0 | |
TFTP Server 1 | 10.65.57.4 | |
Default Router 1 | 10.65.57.1 | |
Default Router 2 | ||
Default Router 3 | ||
Default Router 4 | ||
Default Router 5 | ||
DNS Server 1 | 10.65.56.2 | |
DNS Server 2 | 10.65.50.22 | |
DNS Server 3 | 10.65.50.21 | |
DNS Server 4 | ||
DNS Server 5 | ||
Operational VLAN Id | 2 | |
Admin. VLAN Id | ||
CallManager 1 | RSF-S01-C02-B01-UCM-1 | |
CallManager 2 | 10.65.57.4 Active | |
CallManager 3 | ||
CallManager 4 | ||
CallManager 5 | ||
Information URL | http://10.65.57.4:8080/ccmcip/GetTelecasterHelpText.jsp | |
Directories URL | http://10.65.57.4:8080/ccmcip/xmldirectory.jsp | |
Messages URL | ||
Services URL | http://10.65.57.4:8080/ccmcip/getservicesmenu.jsp | |
DHCP Enabled | Yes | |
DHCP Address Released | No | |
Alternate TFTP | No | |
Forwarding Delay | No | |
Idle URL | ||
Idle URL Time | 0 | |
Proxy Server URL | ||
Authentication URL | http://10.65.57.4:8080/ccmcip/authenticate.jsp | |
SW Port Configuration | Auto Negotiate | |
PC Port Configuration | Auto Negotiate | |
TFTP Server 2 | ||
User Locale | English_United_States | |
Network Locale | United_States | |
Headset Enabled | Yes | |
User Locale Version | 4.2(3) | |
Network Locale Version | 7.1.0.1(3) | |
PC Port Disabled | No | |
Speaker Enabled | Yes | |
Group Listen | No | |
GARP Enabled | No | |
Video Capability Enabled | No | |
Voice VLAN Enabled | Yes | |
Auto Line Select Enabled | No | |
DSCP For Call Control | CS3 | |
DSCP For Configuration | CS3 | |
DSCP For Services | Default | |
Security Mode | Non Secure | |
Web Access Enabled | Yes | |
Span to PC Port | No | |
PC VLAN | ||
CDP: PC Port | Yes | |
CDP: SW Port | Yes |
2. IP Phone with " Host Not Found" problem
DHCP Server | 10.65.56.2 | |
BOOTP Server | No | |
MAC Address | 00070E165CA5 | |
Host Name | SEP00070E165CA5 | |
Domain Name | ||
IP Address | 10.65.57.42 | |
Subnet Mask | 255.255.255.0 | |
TFTP Server 1 | 10.65.57.4 | |
Default Router 1 | 10.65.57.1 | |
Default Router 2 | ||
Default Router 3 | ||
Default Router 4 | ||
Default Router 5 | ||
DNS Server 1 | 10.65.56.2 | |
DNS Server 2 | 10.65.50.22 | |
DNS Server 3 | 10.65.50.21 | |
DNS Server 4 | ||
DNS Server 5 | ||
Operational VLAN Id | 2 | |
Admin. VLAN Id | 4096 | |
CallManager 1 | RSF-S01-C02-B01-UCM-1 | |
CallManager 2 | 10.65.57.4 Active | |
CallManager 3 | ||
CallManager 4 | ||
CallManager 5 | ||
Information URL | http://CISCO-CALLMANAG/CCMCIP/GetTelecasterHelpText.asp | |
Directories URL | http://CISCO-CALLMANAG/CCMCIP/xmldirectory.asp | |
Messages URL | ||
Services URL | http://CISCO-CALLMANAG/CCMCIP/getservicesmenu.asp | |
DHCP Enabled | Yes | |
DHCP Address Released | No | |
Alternate TFTP | No | |
Forwarding Delay | No | |
Idle URL | ||
Idle URL Time | 0 | |
Proxy Server URL | ||
Authentication URL | http://CISCO-CALLMANAG/CCMCIP/authenticate.asp | |
SW Port Configuration | Auto Negotiate | |
PC Port Configuration | Auto Negotiate | |
TFTP Server 2 | ||
User Locale | English_United_States | |
Network Locale | United_States | |
Headset Enabled | Yes | |
User Locale Version | 4.1(3) | |
Network Locale Version | 4.1(3) | |
PC Port Disabled | No | |
Speaker Enabled | Yes | |
GARP Enabled | Yes | |
Video Capability Enabled | No | |
Voice VLAN Enabled | Yes | |
Auto Line Select Enabled | No | |
DSCP For Call Control | CS3 | |
DSCP For Configuration | CS3 | |
DSCP For Services | Default | |
Security Mode | Non Secure | |
Web Access Enabled | Yes | |
Span to PC Port | No | |
PC VLAN | 4096 |
04-16-2010 11:19 PM
Any hands on experience how i can upload new firmware on the CCM and IP Phone.
04-17-2010 03:55 AM
You don't need new firmware on the CCM; you need to make sure the phones on your network that have not upgraded can access the firmware you already have.
Regards
04-17-2010 04:46 AM
Pls check the below msgs that i see under the Device Logs - Debug Display
11:23:32a 24: Name=SEP00070E1626A4 Load= 7.2(1.0S) Last=Phone-Reg-Rej11:23:32a 24: Name=SEP00070E1626A4 Load= 7.2(1.0S) Last=Phone-Reg-Rej11:23:39a 6: Name=SEP00070E1626A4 Load= 7.2(1.0S) File Not Found11:23:40a 31: Name=SEP00070E1626A4 Load= 7.2(1.0S) File Auth Fail: SCCP11.8-5-2SR1S11:23:40a 24: Name=SEP00070E1626A4 Load= 7.2(1.0S) Last=Phone-Reg-Rej
04-18-2010 12:05 PM
Hi
Looks like you have a load that falls foul of the problem listed here:
https://supportforums.cisco.com/message/3032276#3032276
https://supportforums.cisco.com/message/3050219#3050219
Try upgrading them to an interim version of firmware as discussed in those posts, and then upgrading to 8-5-2SR1S.
This is noted in the release notes for that firmware:
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/firmware/8_5_2/english/release/notes/7900_852SR1.html#wp164599
Regards
Aaron
Please rate helpful posts...
04-19-2010 11:48 PM
I have opened a TAC case and they suggested the same like you Aaron.
I will update once they solve the problem.
Thanks!
05-05-2010 05:46 AM
All services are now working on the ip phones after upgrading the firmware
All available IP phones had old firmware version 7.x
The new Call Manager 7.1 had phones firmware 8-5-2SR1S
I uploaded SCCP11.8-2-2SR3S on the CCM . IP phones did an auto upgrade to 8-2-2SR3S
Then changed the default device firmware back to 8-5-2SR1S and this time ip phones upgraded to the latest version a/v on the system
Thanks all for the support.
03-14-2019 06:46 AM
Thanks Aaron,
it also helped me, as the telephone was not used for a while and the firmware of cucm has been upgraded meanwhile. I have done a factory reset on the phone, took the new firmware and it worked. Thank
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