Host Not Found on 7960 Service button

[rlbrumm]

I receive the above error when the services button is pressed on 7960 IP phone. I have the services URL defined in the phone profile as http://server name/ccmcip/getservicesmenu.asp

This used to work. Services are defined on the user profile as well.

[Rob Huffman]

Hi Bob,

Could be a DNS issue. I believe the CCM best practice is to use the CCM IP Address instead of server name. Here is some good info for troubleshooting this issue;

Fixing Problems with IP Phone Services

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If you confront an issue where you cannot access any IP phone services from your IP phone or, if you receive the error message Host not Found when you press the Services button on the IP phone, you might have problems with the Services URL. The Services URL might contain your server name or the wrong IP address. Therefore, your IP phones cannot resolve and access any services.

From this good doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008009463f.shtml

Hope this helps!

Rob