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Community Member

hotline configuration

hii,

We are configure Hotline in CCM 4.1 but it's not working, can any help for to configure setp by step hotline in CCM 4.1????

7 REPLIES
VIP Red

Re: hotline configuration

please clarify what you mean by hotline?

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Community Member

Re: hotline configuration

hii,

we want that specific destination to ring immediately when ip phone (hot line ) extension goes off-hook.??? so how it's configure in ccm 4.1

? can you tell me setp by setp??

Hall of Fame Super Red

Re: hotline configuration

Hi Jay,

The step by step directions in this guide are very good :)

Hotdial on IP Phones with CallManager Configuration Example

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a0080232b9f.shtml

Hope this helps!

Rob

Community Member

Re: hotline configuration

hii,

thank you.it's realy help me...thanyou..

i have ome dought is that can we put any IP phone to HOtline CSS. is there any extra configration for ip phone ? we are runing 2000 ip phone in network ? can we test in live network ??///

Hall of Fame Super Red

Re: hotline configuration

Hi Jay,

You can change any IP phone to become a Hotdial phone (PLAR phone), you just need to select the new Hotdial CSS that you configured in Step 2 from the doc I sent, for the PLAR phone's CSS.

You should be able to test this in a production network without issue.

Hope this helps!

Rob

Community Member

Re: hotline configuration

Hi Rob,

Thanks for your response. I more doubt about testing.

First I have to put 1 phone as hotdial no (20009) ok then I have to put one more Ip phone for any number but in same CSS with Hotdial no. then I have to tack second any number Ip phone, tack off hook and it's directly call to 20009. Is it Correct or not.......?

Hall of Fame Super Red

Re: hotline configuration

Hi Jay,

This is most correct my friend :) In the example doc above the Hotdial # is 2006, if you completed the same steps for 20009 (new Partition, new CSS and new Translation Pattern to 20009)then whenever this new CSS (to 20009) is placed on Line 1 of an IP Phone the Hotdial will take place as soon as the Phone is taken "off-hook".

If the Hotdial CSS is applied to Line 2 and up, the Line button must be pressed 1st and then the Phone taken "off-hook" for the Hotdial call to take place :)

Hope this helps!

Rob

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