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How can i activate the DND feature in CCM 4.1(3) ?

How can i activate the DND feature in CCM 4.1(3) ?

I added a customized softkey template and i added the DND softkey button for all status of calls and then i added a new device pool containing this Softkey template and i assigned the device pool to 7961 and 7940 IP phones but the DND feature is not working as i tested it in CUCM ver 6 and the Softkey button in 7940 IP phone is dimmed.

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Re: How can i activate the DND feature in CCM 4.1(3) ?

CM 4.1.3 does not have DND feature, I am not sure how you got to see it in the softkey template, must be a bug on the version you are running.

DND was introduced in CM 6.

Chris

Cisco Employee

Re: How can i activate the DND feature in CCM 4.1(3) ?

DND was provided in 4.1(3) but not as a standalone feature as in 6.x. if not using 6.X and above you need to configure the whole IPMA to use the DND button

it's a very common mistake everyone thinks that just because they can choose it from the softkey templates that's it to make it work

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: How can i activate the DND feature in CCM 4.1(3) ?

I updated the version of CCM 4.1 to the latest Service back from Cisco Web site from about about 6 months and it is a real CCM installed on MCS server

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