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Community Member

How can I check whether users can use voice mail from outer?

we have unity server and one of users try to check his voice mail. he inputs his phone number along with #. and it

turns that his number is not valid.

I check my phone and other phone.

those are working fine

I just wonder in order to check whether his voice mail fuction is valid or not. where should I check?

2 REPLIES
Community Member

Re: How can I check whether users can use voice mail from outer?

What is your setup ?

unity server version ... callmanager and so on..

just take a swing at.

look on your unity server search for his extention

Community Member

Re: How can I check whether users can use voice mail from outer?

Is that particular user able to check his voice messages internally,if yes then he might not be dialing the correct number to access the vm from outside as if system is working for all then it should work for him too...if everything is still ok then try to delete the subscriber and import it again and then check.

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