My company purchased some 7940 and 7960 phones. The phones have user passwords assigned to them that i do not have and want to reset them back to the factory standard. Is there any way that this can be done without the passwords?
Thanks in advance
resetting the phone to the factory defaults would depend on the firmware the phones are running. are you using SIP or the default CM code of Skinny ??
We are using the factory default firmware.
I am talking about removing all of the settings from within the phone, i.e. Default GW, DNS settings, etc. These settings are under Settings, Network Configuration, restore to factory default.
As Mahesh says it depends on the protocol but if you are using skinny you can follow this document:
the default password for this should be "**#" when you hit this button the phone should unlock. And once this is done, you can go to Settings --> Default. And this will restore the phone to Factory Defaults.
I am following the pdf doc, and once at the date / time screen, typing **#, but it will still not unlock. I go to Settings, Network, Reset to Default and there is a lock (locked) on the seeing.
press the settings button. After that press **# Now enter the network settings menu and it will be unlocked.
If the phones are running the newer loads, then u need to hit the settings button first and then "**#". Also, can u check the firmware version on the device ?? Settings ---> Model Information ---> App Load ID.
Factory Reset for Cisco 7940G and 7960G
1. Press and hold the # Key through the IP phone power cycle.
2. Press 123456789*0#.
3. Select the option ?No?.