How can i route the call automatically to phone after hearing greeting

[dbenattou]

I have CCME, and i want implement B-ACD, my need is for each call, the greeting must be heared and after that the call must be routed to the receptionist.

I have tested the following config, but it doesn't work :

dial-peer voice 1000 pots

service aa

port 0/0/0:15

direct-inward-dial

incoming called-number 022203304

ephone-hunt 10 sequential

pilot 5071

list 5011

timeout 10

application

service callq flash:app-b-acd.tcl

param queue-manager-debugs 1

param aa-hunt1 5071

param number-of-hunt-grps 1

param queue-len 10

service aa flash:app-b-acd-aa.tcl

paramspace english language en

param aa-pilot 022203304

param number-of-hunt-grps 1

param service-name callq

param handoff-string aa

param second-greeting-time 60

param drop-through-option 1

param drop-through-prompt _mag_prompt.au

param call-retry-timer 15

param max-time-call-retry 700

and when i want to verify this services

with the command show call application sessions, the services already created are not displayed.

Thnaks for help

[paolo bevilacqua]

Hi, please set param voice-mail to some value as the error above suggest.

[dbenattou]

thanks for reply, it works from inside because we have dial-peer voice 1000 voip, but from outside it only rings, and no greeting is heared.

[paolo bevilacqua]

Usually that is because the incoming DP fails. Make sure the called number, incoming called in DP, and aa-pilot do match.

[dbenattou]

the dial-peer and the aa-pilot match correctly.

is the DP pots or voip that i must configure ?

thanks.

[paolo bevilacqua]

pots DP. Verify with debug isdn q931 the called number is what you have configured.

[dbenattou]

i have configured this :

dial-peer voice 1001 pots

service aa

incoming called-number 022203304

when i verify with debug, the called number is always 022203304, but it can't rings.

[paolo bevilacqua]

With debug voip application script you should see BACD-AA kick in. If it doesn't, either the number is not right, aa-pilot mismatch, etc.