Re: How can I use only IP phone to connect agen to CAD?
I think you're trying to use IPPA (IP phone agent) to log agents in either with UCCE or UCCX. This can be done without a computer. You will need to create an ip phone service in UCM for IPPA, and assign that IP phone service to each ip agent phone. You will also need to associate the devices with your jtapi user. This is fairly well documented - just search with the specific versions you're using.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...