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Community Member

How can I use only IP phone to connect agen to CAD?

How can I use only IP phone to connect agen to CAD? Can I do this without computer?

8 REPLIES
VIP Super Bronze

Re: How can I use only IP phone to connect agen to CAD?

what do you mean by this..Do you mean you ant to enable cisco IP Phone Agent...CAD is Cisco agent Desktop..and IPPA is one f this

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Community Member

Re: How can I use only IP phone to connect agen to CAD?

I think you're trying to use IPPA (IP phone agent) to log agents in either with UCCE or UCCX. This can be done without a computer. You will need to create an ip phone service in UCM for IPPA, and assign that IP phone service to each ip agent phone. You will also need to associate the devices with your jtapi user. This is fairly well documented - just search with the specific versions you're using.

Robb

Community Member

Re: How can I use only IP phone to connect agen to CAD?

Can you give me some helpful links?

Hall of Fame Super Red

Re: How can I use only IP phone to connect agen to CAD?

Hi Alexandr,

Here is some info to get you started;

Configuring Cisco CallManager IP Phones to Work With IP Phone Agent

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a00801c5765.shtml

Cisco IP Phone Agent User Guide

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_3_1/user/ippa/ippa_ug_31.pdf

Hope this helps!

Rob

Community Member

Re: How can I use only IP phone to connect agen to CAD?

I cann't find script - IPAgentInitial.jsp

Where it can be situated?

Does this feature work on IPCC Enterprise?

Community Member

Re: How can I use only IP phone to connect agen to CAD?

Any answer?

Community Member

Re: How can I use only IP phone to connect agen to CAD?

Service URL: Enter the URL for the service. For example, http://172.16.240.149:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp where 172.16.240.149 is the IP address of the machine where the Agent State service is loaded.

Is it IP address of CAD server?

Community Member

Re: How can I use only IP phone to connect agen to CAD?

I used this link http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008029e6d5.shtml

and I successfully loged in the phone. But only if I used mandatory parameters: Ext,Id,Pwd.

If I use service without parameters I receive: "An error wa received from the LDAP service and entries made in the log file"

Can anybody halp me for this question?

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