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Community Member

How do I setup voicemail in UC520

Hi there

I have setup the UC520 for most call processing tasks and one of the things that are pending is voicemail.  When I dial 500, the number just beeps 4 times a second.

TPOC-UC520#sh run | be dial-peer voice 2000
dial-peer voice 2000 voip
description ** cue voicemail pilot number **
destination-pattern 500
b2bua
voice-class sip outbound-proxy ipv4:10.1.10.1
session protocol sipv2
session target ipv4:10.1.10.1
dtmf-relay sip-notify
codec g711alaw
no vad

ephone-dn  13  dual-line
number 204 no-reg primary
label 204
description 204
name 204
call-forward noan 500 timeout 10

ephone  27
device-security-mode none
mac-address 001A.4B68.2D14
username "nocadmin" password password
type CIPC
button  1:13

ephone-27[26] Mac:001A.4B68.2D14 TCP socket:[1] activeLine:0 REGISTERED in SCCP ver 15/9
mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:10
IP:172.16.1.3 45242 CIPC  keepalive 31 max_line 8
button 1: dn 13 number 204 CH1   IDLE         CH2   IDLE
Preferred Codec: g711ulaw
Username: nocadmin Password: password

22 REPLIES
VIP Purple

Re: How do I setup voicemail in UC520

The following lines are not necessary in the CUE dial peer:

b2bua
voice-class sip outbound-proxy ipv4:10.1.10.1

Have you setup 500 as the dial in number in CUE?

Brandon

Re: How do I setup voicemail in UC520

Also you could check the follow link that explains how to perform a basic setup for your UC520.

There you could find the configuration for the CME and the CUE

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a008037f2a9.shtml

THT

Silver

Re: How do I setup voicemail in UC520

What does your "interface Integrated-Service-Engine0/0" config look like?

Is the static route for CUE in?

Can you ping CUE?

Can you browse to it?

Re: How do I setup voicemail in UC520

The configuration for the service engine should look like this:

interface Integrated-Service-Engine0/0
ip unnumbered [interface]
service-module ip address xxx.xxx.xxx.xxx xxx.xxx.xxx.xxx
service-module ip default-gateway xxx.xxx.xxx.xxx

The ip address should be in the same network as the interface that you listed for the ip unnumbered, the the IP address of the default gateway need to be the one that has connectivity to your CME router.

Also you would need a static route to route all the traffic that goes to that IP be rotue to service engine interface.

Finally you should be able to ping the CUE from the CME.

Community Member

Re: How do I setup voicemail in UC520

hi there

I can ping it from CME

TPOC-UC520#sh run interface Integrated-Service-Engine0/0
Building configuration...

Current configuration : 298 bytes
!
interface Integrated-Service-Engine0/0
description cue is initialized with default IMAP group$FW_INSIDE$
ip unnumbered Loopback0
ip access-group 101 in
ip nat inside
ip virtual-reassembly
service-module ip address 10.1.10.1 255.255.255.252
service-module ip default-gateway 10.1.10.2
end

TPOC-UC520#ping 10.1.10.1

Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to 10.1.10.1, timeout is 2 seconds:
!!!!!
Success rate is 100 percent (5/5), round-trip min/avg/max = 4/4/4 ms
TPOC-UC520#

Re: How do I setup voicemail in UC520

Just one recommendation, try to remove the follow configuration from the service engine interface, that is add by the CCA but we dont need it:

no ip access-group 101 in
no ip nat inside
no ip virtual-reassembly

Silver

Re: How do I setup voicemail in UC520

Ok - lets look in CUE,

Can you browse to it?

Has the AA or a mailbox been assigned 500 as the DN (in CUE)?

Community Member

Re: How do I setup voicemail in UC520

I can browse to it, I still cannot dial to it, it says unknown number.

Silver

Re: How do I setup voicemail in UC520

perfom a "service int 0/0 sess" to get onto the service module

do a sh run

you should find a section of the config like this

ccn trigger sip phonenumber 500
application "autoattendant"
enabled
maxsessions 6
end trigger

If not you need to configure it, either via the CLI or the GUI

Silver

Re: How do I setup voicemail in UC520

It sounds like CUE is not recognozong the number - is 500 set up as the pilot for the AA on CUE?

It also would be helpful to see the output of debug ccsip messages when a call is placed

Re: How do I setup voicemail in UC520

Also the CCAPI to know if the call is going out using the correct dial-peer.

Silver

Re: How do I setup voicemail in UC520

Good idea, I prefer debug voice dialpeer myself, for me it's easier to read

Cheers!

Community Member

Re: How do I setup voicemail in UC520

ccn trigger sip phonenumber 500
application "voicemail"
enabled
maxsessions 6
end trigger

Re: How do I setup voicemail in UC520

So, what you get when you dial 500 from your IP phone?

Silver

Re: How do I setup voicemail in UC520

Try the following change

dial-peer voice 2000 voip
description ** cue voicemail pilot number **
destination-pattern 500...    (assuming your dial plan is three digits)

Silver

Re: How do I setup voicemail in UC520

I take that back, adding the dots won't help.

It would be interesting to see the debug ccsip messages and debug voice dialpeer though

Community Member

Re: How do I setup voicemail in UC520

dial-peer voice 2000 voip
description ** cue voicemail pilot number **
destination-pattern 500
b2bua
voice-class sip outbound-proxy ipv4:10.1.10.1
session protocol sipv2
session target ipv4:10.1.10.1
dtmf-relay sip-notify
codec g711alaw

TPOC-UC520#sh run | include destination-pattern 500
destination-pattern 500
TPOC-UC520#

no vad

Re: How do I setup voicemail in UC520

Remove this from the config "voice-class sip outbound-proxy ipv4:10.1.10.1", and I would like to know that you are getting to calling into the voice mail and also how are you doing the calls.

VIP Purple

Re: How do I setup voicemail in UC520

Change codec to "codec g711ulaw" instead of g711alaw.

Brandon

Silver

Re: How do I setup voicemail in UC520

Strip the config down to this and change the last line from alaw to ulaw.  Unless Cisco has recently changed it CUE only runs ulaw

dial-peer voice 2000 voip

description ** cue voicemail pilot number **

destination-pattern 500

session protocol sipv2

session target ipv4:10.1.10.1

dtmf-relay sip-notify

codec g711alaw

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/design/CP_CIPExpress/cipce21.html

Community Member

Re: How do I setup voicemail in UC520

Cool, I am able to access it now!!!!!!

Which ID and pin is it asking for now?

Re: How do I setup voicemail in UC520

The ones that you configure under the inicial setup the first time that you access the GUI.

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