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how to add new subscriber information on to existing uccx

Hi,

I have an IP Telephony setup with CUCM (Publisher) and UCCX on UCS M3 BE server version 9.1 .Its working fine.

Now the we purchase another UCS M3 BE server and installed the CUCM Subscriber on this.

My concern is how to add the newly added subscribers information on to UCCX.

Please provide if you have a documention  on this.

Thanks & Regards

Nithin Louis.

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VIP Super Bronze

how to add new subscriber information on to existing uccx

Your question isn't clear. If you're attempting to tell CCX about the new CUCM subscriber, you can do this in the System > Cisco Unified CM Configuration. The CUCM Publisher must always be the primary AXL provider but you can set the JTAPI and RmCm provider list in whichever order you wish. The CMG assigned to the CTI Ports/Route Points should match the order you specify.

If you're attempting to add an HA node to CCX you will need to purchase a license for that before you can even get started.

Please remember to rate helpful responses and identify helpful or correct answers.

1 REPLY
VIP Super Bronze

how to add new subscriber information on to existing uccx

Your question isn't clear. If you're attempting to tell CCX about the new CUCM subscriber, you can do this in the System > Cisco Unified CM Configuration. The CUCM Publisher must always be the primary AXL provider but you can set the JTAPI and RmCm provider list in whichever order you wish. The CMG assigned to the CTI Ports/Route Points should match the order you specify.

If you're attempting to add an HA node to CCX you will need to purchase a license for that before you can even get started.

Please remember to rate helpful responses and identify helpful or correct answers.

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