06-20-2007 07:34 PM - edited 03-14-2019 10:12 PM
Hello everyone,
I would like for the external callers that here the auto-attendant prompts to compose the extension they want to reach when ever they want. Now, the callers have to wait after the first prompt to press "1", then the extension "57" and then the "#" key, to reach the extension. Is there a way to allow the callers to directly reach the extension they want at all time ?
I am using call manager express 4.0 in a 2801 router
Hope this is clear.
Thank you for your continuous help.
06-26-2007 02:39 PM
From CRA select Applications,Configure Applications Select Name ?AA? Under Script, change the operExtn to the new extension
06-27-2007 04:25 AM
Hi,
thank you for your nswer. The thing is I am not using CRA. My system runs under Cisco Call Manager Express, so I would need to install CRA to solve my problem ?
And, if so, how does CRA integrates with CME 4 ?
Thank you.
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: