Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

How to avoid missed calls history on SHARED lines?


I have a setup intensively using Barge and Privacy feature with shared lines. Users IP phones are configured with their primary extension, as well as with Directory Number of their colleagues (as shared lines).

My issue is that when a colleague DN is called with no answer, this call appears as missed call on every ip phone sharing this DN, while I'd like it to appear on the colleague phone only.

Is there a way to restrict missed calls history to only display missed calls received on the primary line and not those received on other shared lines?

Many thanks,


  • IP Telephony

Re: How to avoid missed calls history on SHARED lines?

Hi Laurent,

This is documented in: CSCdt61023

In the 8.0(3) phone firmware, there is an indication as to which line a missed

call was received on, and there are options to view call details or delete specific entries from the call history logs.

However, these features only apply to the 7911, 7941, 7961, 7970 and 7971 phone models.

No plans to implement these on the 7905, 7912, 7940 or 7960.

You get a "details" softkey that brings up an extra screen full of info.


New Member

Re: How to avoid missed calls history on SHARED lines?


Thank you for your reply. Seeing CSCdt61023 details, I understand I4m not the only one willing the feature.

Actually my version (5.1.3 and 7961) does display in the missed called history which line was called, but it's not handy as one phone can share up to 19 lines... So users need to go through ALL missed calls, looking on which line it was received.

Anyway, thank you again for your input!


Hall of Fame Super Red

Re: How to avoid missed calls history on SHARED lines?

Hey Gonz,

Hope all is well my friend! Thanks for posting up this bug, I had never actually seen this anywhere. +5 points for your always stellar support :)

Take care,


"May your heart always be joyful And may your song always be sung May you stay forever young " - Dylan
This widget could not be displayed.