Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

How to call directly into a directory handler in UCONN

I have an extension assigned to a Directory handler in Unity. If I assign a DN to this same extension and set it go right to voicemail in call manager I get a prompt to pess 1 to enter an extension or 4 to search the directory. If I call directly into UCONN and enter the extension it takes me right to where I can search for a name.

My question is how can I send a call directly to where a user can search the directory without having to press 4.

Thanks,

Alex

1 REPLY
New Member

Use Call Routing > Forwarded

Use Call Routing > Forwarded Routing Rules to accomplish this.  Set the Forwarding Station == <yourDN> and tell it to launch the appropriate directly handler.

50
Views
0
Helpful
1
Replies
CreatePlease to create content